Abhilash Nanda Email and Phone Number

Senior Product Manager Customer Reporting & statements platform, reduced customer complaints by 30%o Delivered 14 journey’s https://www.kotaksecurities.com/statement/ with 20-member agile team & $ 5m budget o Conceptualized the need for Statements & Self-Service Platform and developed business caseo Studied interfaces & trading platforms of Kotak securities and conducted competition analysis• Secured implementation (development, support, network & infrastructure) budget approval for USD 3m• Managed development of Single Page (web) Application (SPA) hosted on AWS Cloud, distributed via Google CDN, supported by Micro services, Gateway API, Open APIs for authentication & data transmissiono Created work breakdown structure, milestones and 3-year implementation roadmapo Establish 20-member SCRUM team with roles & responsibilitieso Represented project in SCRUM of SCRUMs for cross functional task prioritization & de-bottleneckingo Maintained the project risk log and discussed risk mitigation plans with teamo Spearheaded implementation of 13 statements & 1 login journey Defined user journey for login integration for old & new trading platform Provided design requirements & reviewed FIGMA designs Conducted functional and UAT testing, provided go live approvalso Mentored 2 business analystsProduct Lead, low code platform for Process Automation, at large Indian stock brokerManaged vendor selection, negotiation and contracting along with budget approvals from stakeholder• Implemented key regulatory processes (BSDA reporting to SEBI and KYC reporting to NSE) o Established data sources and data flow diagram, broke the reconciliation process for optimizationo Provided the coding logic to developers and conducted functional testing basis sample data runo Facilitated timely UAT along with user and deployed the same in live

Build and prioritise hypotheses and drive user research and data-driven analysis to validate/reject ideas and hypotheses. Conduct regular usability testing and experiments to ensure that we build what is right for the user. Obsess over a user-centric design (mental models, storyboards, personas, contextual research, prototyping) by working closely with the Product Design team.Developed detailed product requirements documents and user stories. Work collaboratively with Engineering, QA, Design and Analytics across sprints to determine the best implementation and reasonable launch timelines to deliver great customer experiences.Design performance Tableau and Salesforce dashboards, applications, and storytelling.Use data and programming skills to transform and manipulate data sources as needed.Managed specific data and reports to assist and support Management in maximizing resources in various departments and/or lines of business.Responsible for creating and producing forecasts, reports, ad hoc requests, dashboards, etc. in order to provide insights to determine operational impact, trends, and opportunities.

Enabled operational services for Nielsen Store Auditors on-the-fly for auditioning FMCG footprints. Evaluated and presented weekly performance reports of Audit data processing for Nielsen Collaborated with field operators across 18 countries to resolve operational issues faced around the clock •Evaluated, monitored and generated reports pertaining to bill processing ,and completed many change requests as per user requirements Entrusted for restoring speed of all the Tata Docomo postpaid customers all over India Conducted process improvement by automating the entire process and improving the acceptance rate of DB

Certified as an excellent performer while undergoing summer training in designing branch of Mechanical

Undergone vocational training to understand the ‘Gear Designing Mechanism’ for SUKHOI AL-31FP engines