As a Startek Team Lead, I oversee a team of workforce management analysts who provide data-driven insights and solutions to improve customer satisfaction and operational efficiency. I have strong skills in Microsoft Power BI and Microsoft 365, which I use to create dashboards, reports, and forecasts for various clients and projects. With over three years of experience in workforce management, I have delivered high-quality service and support to our customers and stakeholders, and enabled our team to achieve its goals and targets. I am also pursuing BCA in Computer Science from Manipal University Jaipur, which has given me a solid foundation in technical and analytical thinking. I am passionate about customer experience, and eager to learn new tools and technologies, and to collaborate with other professionals in the field. My goal is to leverage my skills and experience to help Startek empower businesses and enhance customer relationships.