• Responsible to handle the complete operations of all three units andImplant desks of Chennai branch.• Achieved a 20% increase in revenue by introducing new premium vehicleoptions to the rental fleet.• Increased overall branch operational profitability by 18% through effectivebudget management and cost control measures.• Streamlined partnerships with key vehicle suppliers, achieving a 20%reduction in turnaround time for clients, contributing to increased rentalrevenue.• Liaise with vendors, negotiating contracts that resulted in a 15% decreasein supply costs without compromising quality.• Supported all business units of Chennai in line with strategy, targets andgoals.• Developed and enforced quality control standards, reducing escalations by30% and increasing customer satisfaction by 20%.• Ensured the employee potential is maximized by devising training anddevelopment.• Managed ground transportation requirements of events & conferences for coporate clients

• Headed the launch of a new business unit of Chennai branch, overseeingall operational and strategic planning activities.• Established partnership with vendor vechiles, contributing to 30% revenuegrowth by exceeding the annual target.• Achieved profitability within 12 months by optimising processes, managingbudgets and implementing cost-control measures.• Increased operational efficiency by 20% reducing overhead costs whileensuring service quality.• Ensured all planned scheduling requirements are met, be operationallyable to ramp Up/down based on seasonality and fluctuations.• Acheived maximum utilization of own cars and effective utilization ofcompany managed (Vendor) cars.• Liaise with vendors to ensure the fleet is maintained in accordance withthe established.• Addressing guest/client queries and feedback.

• Handling Operations team . • Monitoring Chauffeur’s grooming and Car quality. • Training and development. • Auditing spot rental duty slips. • Ensuring maximum utilization of own cars. • Ensuring proper utilization of Vendor / Managed cars. • Auditing log sheet of long term rental cars on monthly basis. • Auditing cash registers on daily basis. • Monitoring next day spot rental reservations. • Monitoring Self-drive reservations. • Maintaining Self-drive agreements and closure. • Monitoring closure and dispatch of duty slips on daily basis. • Daily operational reports. • Addressing guest queries and feedback.

• Reservations, Modifications, Cancellations. • Updating flight delay information. • Updating promotional Schemes. • Updating post flight and pre-flight remarks.