Technical Support Specialist in Operations with 9+ years of experience on Amdocs Charging & Billing Solutions. Proficient in managing Revenue Assurance functions entailing process analysis, analysis of design gaps and software defects.Focused in providing automation solutions in L3 support, Deployment and Testing. Proven experience in completing multiple automation tasks which have contributed towards improvement of operational efficiency and reduced time in testing. Holding a stellar record of customer satisfaction through technical support and delivery of automations that have helped to stabilize production environments, reduce outages and meet the SLAs of service availability.