Abhilash Mohan Email & Phone Number

Bengaluru, KA, IN

Bengaluru Area, India

• Lead efforts to achieve Operational Excellence
• Maintain the optimal balance between work and staffing across the organization, designed to make a workforce as productive as possible and improve efficiency.
• Data Analysis - Analyze & review data trends, Identify issues, plan & implements corrective & preventive actions
• Ensures optimal and accurate budgeting, forecasting, and the achievement of the budgeted or forecasted Revenue and Margin
• Process Reengineering; Developing process improvement and innovation strategy for client business, planning and execution of projects
• Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting

Bangalore

• Oversees day to day to achieve and exceed optimal results on efficiency metrics
• Oversees day to day operations to deliver on Client metrics (Production & Quality)
• Manage an integrated set of processes to optimize the productivity of employees at the individual, departmental, and entity-wide levels.
• Works to achieve promoter status with all clientele supported in the site through delivery of excellent operational performance and strong client relationship management
• Works to grow the current business
• Works with Business Development /Sales and Client Relationship Management Teams to explore business growth

Chennai

• Provide strategic recommendations to the CFO based on financial analysis and projections, cost identification and allocation, and revenue/expense analysis.
• The responsibility of the WFM team involves matching employee skills to specific tasks over time, quantifying the amount and key individuals needed to accomplish particular jobs on a day-to-day or hour-to-hour basis..
• Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies.
• Perform ongoing reviews to ensure compliance to all certification and internal / client requirements
• Drive process transformation and continuous improvement initiatives while building a process excellence culture and ensuring an effective QA program for clients
• Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization.

Bengaluru Area, India

• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Communicate effectively with clients and technology partners to identify needs and evaluate alternative technical solutions.
• Build a knowledge base of each client's business, systems and objectives.

Master Of Business Administration (Mba)

B.Com, Finance

Education record

Education record