Abhilash Pradhan Email & Phone Number

Mumbai, Maharashtra, India

- Customer relationship with APAC SMB & Enterprise customers.- Customer Retention & Renewals. - Improve customer experience, develop strategies to address issues & improve CSAT.- Identify opportunities for continuous improvement.- Work closely with the customer(s) and internal resources to rapidly resolve customer issues.- Serve as customer advocate collecting customer feedback on product or solution needs.- Conduct Business Review with the stakeholders in addressing customer challenges and meeting customer goals.- Create ROI and Value proposition to customer for continued renewal of contracts and business growth.- Maintain a high level of customer satisfaction and create reference ability.

Mumbai, Maharashtra, India

- Handling a team of 2 CS executives- Setting Customer Engagement and client retention process.- Attending to all the customer queries and requirements and answering in a timely and relevant way.- Client Onboarding.- Product Feedback.- Customer Satisfaction- Conduct Market research activities.- Work closely with the customer(s) and internal resources to rapidly resolve customer issues.- Get the customer Feedback Implemented in the product.- Creating a Best Process workflows - Handling backend operations.- Managing social media handles for the product

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.- Drive customer retention and adoption rates by conducting regular meetings with customers to review open issues. - Serve as customer advocate collecting customer feedback on product or solution needs.- Work closely with the customer(s) and internal resources to rapidly resolve customer issues.- Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges.- Maintaining regular payments from the customers within the contractual terms.- Project Management- Implementation of all Change request and New Opportunities in Existing Customers

Mumbai Area, India

Mumbai Area, India

Mumbai

Mumbai Area, India