The Grand, previously The Grand Hyatt, is a 5-star luxury hotel equipped with 390 Keys and 8 F&B OutletsResponsible for leading the Corporate and MICE trade. Heading sales with a team of 17 people.Responsible for handling complete Commercial strategies for the hotel & commercial space.

Spring Professional (Adecco), is a specialized global recruitment firm exclusively focusing on middle to senior management candidates.KEY RESULT AREAS:• Execute senior to top level assignments.• Ensure continuous & sustainable growth of the practice.• Ensure delivery of top line & profitability as per approved annual business plan • Hire, train & manage a team of highly motivated professionals capable of delivering set targets.• Acquisition of relevant business

KEY RESPONSIBILITY AREAS:•Driving revenues to the tune of•Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; management of the sales and marketing team and reporting on effectiveness of the plan. •Be informed on sales leads and business quoted to ensure business is maximized. •At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up-selling of hotel… Show more KEY RESPONSIBILITY AREAS:•Driving revenues to the tune of•Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; management of the sales and marketing team and reporting on effectiveness of the plan. •Be informed on sales leads and business quoted to ensure business is maximized. •At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up-selling of hotel facilities or service. Show less

Was responsible for handling corporate sales portfolio for two properties, Gurgaon and Sohna. KEY RESPONSIBILITY AREAS:•Driving revenues to the tune of•Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; management of the sales and marketing team and reporting on effectiveness of the plan. •Be informed on sales leads and business quoted to ensure business is maximized. •At all times, understand the client’s needs… Show more Was responsible for handling corporate sales portfolio for two properties, Gurgaon and Sohna. KEY RESPONSIBILITY AREAS:•Driving revenues to the tune of•Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; management of the sales and marketing team and reporting on effectiveness of the plan. •Be informed on sales leads and business quoted to ensure business is maximized. •At all times, understand the client’s needs whilst optimizing hotel revenue through strategic yield management and up-selling of hotel facilities or service. Show less

KEY RESPONSIBILITY AREAS:•Active account calling and sending value propositions to clients vis a vis competition.•Development of these customer relations for business success. Particular emphasis is placed on analyzing which accounts are key to a company at any one time, determining the needs of these particular customers, and implementing procedures to ensure that they receive premium customer service and to increase customer satisfaction•Close Coordination with senior management… Show more KEY RESPONSIBILITY AREAS:•Active account calling and sending value propositions to clients vis a vis competition.•Development of these customer relations for business success. Particular emphasis is placed on analyzing which accounts are key to a company at any one time, determining the needs of these particular customers, and implementing procedures to ensure that they receive premium customer service and to increase customer satisfaction•Close Coordination with senior management on strategies and effective materialization of leads. Show less

(208-room property with four-multi cuisine, presence of spa, banquets and conference facilities)Scope of responsibility has been diverse and includes strategic planning functions, technical operations, budgeting, staffing, and inter-department coordination. •Was an integral part of the pre-opening team for this property•Implemented complex quality control processes with customer satisfaction being the ultimate goal•Structured and formalized employee trainings… Show more (208-room property with four-multi cuisine, presence of spa, banquets and conference facilities)Scope of responsibility has been diverse and includes strategic planning functions, technical operations, budgeting, staffing, and inter-department coordination. •Was an integral part of the pre-opening team for this property•Implemented complex quality control processes with customer satisfaction being the ultimate goal•Structured and formalized employee trainings, teambuilding•Pioneered innovative implementations of processes, streamlining sub-departments, check-lists, and systemic pre-opening property checks •Trained and supervised a team of 40 people Show less

Recruited, trained, and supervised personnel to launch public relations initiatives and customer service programs. For this analyzed P/L statements and discussed total revenue, expenses and profit/loss incurred with the team on a monthly basis. Established operating policies for strategic long-term plans and objectives. Trained and supervised a team of around 30

Beginning as an operational trainee in 2004, was promoted to a Front Desk Manager within a year. Focused efforts on improving service standards, designing operational and quality controls, and identifying/ capturing cost reductions.Strengthened the concierge department in its preparation of Daily Comparative Report, Daily Sales report, and Future Forecast ReportReceived special recognition in high-profile events including: Young President’s Organizations (2004), Lakme India Fashion Week… Show more Beginning as an operational trainee in 2004, was promoted to a Front Desk Manager within a year. Focused efforts on improving service standards, designing operational and quality controls, and identifying/ capturing cost reductions.Strengthened the concierge department in its preparation of Daily Comparative Report, Daily Sales report, and Future Forecast ReportReceived special recognition in high-profile events including: Young President’s Organizations (2004), Lakme India Fashion Week (2005), Chatwal wedding (2006).Responsibilities were diverse and included budgeting, staffing, training, purchasing, inventory management, clearing all long staying bills, handling major conferences and wedding groups, customer service, and quality control. Achieved or surpassed all quality controls and customer service targetsGenerated market’s highest percentage of repeat clientele compared to similar opera-tions. (This included clientele such as Equant, Hewitt Technologies, Samsung Integra, Infovision, United Health, and Cairns Energy) Show less