- Worked along with the Google Engineers to guide/support multiple stakeholders who are using Apigee.- Guided customers through the onboarding process, helping them set up their Apigee environment, create accounts, and provision resources.- Helped customers configure API proxies, endpoints, policies, and transformations using Apigee's management console or APIs.- Supported customers in deploying API proxies to the Apigee platform, managing environments, and promoting APIs across development, staging, and production environments.- Providing prompt and effective technical support to customers experiencing issues or challenges with the Apigee platform. This involves troubleshooting complex technical issues, analyzing log files, and guiding customers through issue resolution steps.- Investigating and resolving customer-reported issues related to Apigee Edge components, including API proxies, routers, message-processors, PostgreSQL, Cassandra and management server.

- Advise customers on implementing security measures such as authentication, authorization, encryption, and threat protection for their APIs.- Assist customers in setting up monitoring dashboards, alerts, and analytics reports to track API usage, performance, and security metrics. - Provide technical support and assistance to customers utilizing the Apigee API management platform. - Sharing insights, best practices, and troubleshooting tips with customers through knowledge base articles, documentation, and community forums.- Gather customer feedback, feature requests, and enhancement ideas to advocate for product improvements and drive the evolution of Apigee's capabilities.