- Oversaw multiple online tournaments - Operated and maintained discord channel - Coordinated with various club members in the portal all the while pushing them to perform in optimum Capacity- Maintained and updated various sheets for smooth record keeping- Assigned work and oversaw the completion of the same- Coordinated with marketing department to bring in sponsors - Daily performance reporting to the upper management- Community development

-Actively listened to customers' requests, confirming full understanding before addressing concerns.-Created SOP's for the Indonesian team from scratch for smooth conduct of Esports events in Indonesia.-Worked across 3 major events namely Mudrex, Gamers of India, Esports Arena and across daily events namely Weekend Summit and Daily series.-Helped in improving backend for automation purpose.-Rigorously tested game builds.-Created plans and communicated deadlines to complete projects on time.-Exceeded goals through effective task prioritization and great work ethic.-Resolved problems, improved operations and provided exceptional service.-Conducted research, gathered information from multiple sources and presented result-Created spreadsheets using Google sheets/Microsoft Excel for daily, weekly and monthly reporting.-Conducted weekly playtests before finalizing games for our tournaments.-Reported bugs using Jira with proper summary, steps to reproduce, priority & severity of the bugs, repo-rate & tracked them on Jira board.-Worked closely with respective product owners after a bug was reported & brainstormed on solutions for the fix.-Created Playtest reports to keep the team informed on status of playability & usability of the game.

Organize both online and offline tournamentUser support managementE-sports operation managementCommunity Development

Community VolunteerUser Feedback Project DevelopmentTester

Social Media MarketingMerchandising

Oversaw productionQuality ControlDesigningCost Cutting