 Proficient in facilitating key Agile meetings, including Sprint Planning, Daily Scrum, Sprint Review, Product Backlog Refinement, and Sprint Retrospective. Assisted the Product Owner in maintaining, refining, and prioritizing the product backlog to ensure alignment with project goals. Skillful in guiding teams through the process of writing, splitting, and estimating user stories, as well as breaking down epics for efficient sprint planning. Utilized Jira and ServiceNow for maintaining product and sprint backlogs, creating and tracking user stories, and managing Scrum and Kanban boards, resulting in streamlined processes. Demonstrated expertise in tracking team progress and generating sprint and release burndown charts to provide real-time insights into project status. Conducted sprint retrospectives to capture valuable lessons learned and identified areas for improvement in subsequent sprints. Effectively mitigated impediments during sprints, addressing issues and risks to ensure smooth project execution.  Contributed to the adoption of DevOps practices, fostering improved collaboration between development and operations teams. Regularly created and published comprehensive weekly status reports and dashboards, enhancing transparency and communication. Tracked and communicated team velocity, contributing to a clear understanding of sprint/release progress and overall project success. Training and mentoring the team on enforcing agile operations and scrum principles. Coached 5 teams in transitioning from traditional methods to Agile frameworks, resulting in improved project outcome

Tools: Jira, Confluence, Git Hub, Jenkins, MS ProjectKey Responsibilities included:  Conducted Agile workshops, fostering team collaboration, communication, and shared ownership. Provided hands-on guidance to Product Owners in backlog grooming, user story refinement, and prioritization. Introduced Agile metrics and dashboards, enabling teams to track progress and identify areas for improvement. Collaborated with senior leadership to align Agile initiatives with organizational goals and strategies. Collaborated closely with Product Owners to prioritize backlog items and align with business goals. Facilitated Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives to maximize team productivity. Implemented Kanban boards to visualize workflow and optimize team throughput. Coached team members in Agile principles, self-organization, and continuous improvement. Drove cross-functional collaboration, resulting in increased transparency and effective problem-solving.

 Expertise in ServiceNow development, demonstrating proficiency in configuring and customizing the platform to meet specific business requirements. Extensive experience in creating and maintaining ServiceNow applications, modules, and workflows to enhance overall system functionality. Skillful in scripting languages such as JavaScript, GlideScript, and JellyScript for designing and implementing custom solutions within the ServiceNow framework. Strong knowledge of IT Service Management (ITSM) processes, Incident Management, Change Management, and other ServiceNow modules. Proven ability to collaborate with cross-functional teams to understand business needs and translate them into effective ServiceNow solutions. Implemented and optimized ServiceNow integrations with third-party tools and systems to ensure seamless data flow and interoperability. Proficient in developing and maintaining ServiceNow Service Catalog items, including defining catalog variables, workflows, and fulfillment processes. Conducted thorough testing and debugging of ServiceNow applications to identify and resolve issues, ensuring high-quality and reliable solutions. Adept at creating and maintaining ServiceNow reports and dashboards to provide actionable insights and support data-driven decision-making.

Worked on GISAT Mission