It Support Specialist
Current• Providing technical assistance and support to end-users, ensuring smooth operation of computer systems• Managing and coordinating ticket through OS Ticketing system• Performing and monitoring backups for PC and Windows Server• Performing Windows OS installation, upgrade and deployment work• Performing troubleshooting remotely using remote connection tools • Configuring Office 365 applications to match organization’s roles• Managing users on Office 365 and Active… Show more • Providing technical assistance and support to end-users, ensuring smooth operation of computer systems• Managing and coordinating ticket through OS Ticketing system• Performing and monitoring backups for PC and Windows Server• Performing Windows OS installation, upgrade and deployment work• Performing troubleshooting remotely using remote connection tools • Configuring Office 365 applications to match organization’s roles• Managing users on Office 365 and Active Directory like user creation and password resets • Creating, modifying, and managing user accounts and groups within Active Directory domain• Managing and maintaining computer systems, servers, and networks• Setting up LAN equipment including routers, switches, access points, ensuring proper connectivity • Planning and implementing network upgrades such as increasing bandwidth capacity, adding new devices• Troubleshooting and resolving hardware, software, and network issues• Supporting and troubleshooting cloud-based infrastructure and services Show less