Sales and Business Development:Develop and implement sales strategies to achieve revenue targets.Identify and pursue new business opportunities.Build and maintain strong relationships with healthcare providers and other key stakeholders.Oversee the sales team, providing guidance and support.Conduct regular sales meetings and performance reviews.Operations Management:Manage day-to-day operations, including inventory control, order processing, and shipping.Ensure efficient workflow and adherence to company policies and procedures.Monitor and control expenses to optimize profitability.Implement cost-saving measures and operational improvements.Oversee the maintenance and repair of medical equipment.Customer Service:Foster a customer-centric culture and ensure excellent customer service.Resolve customer complaints and issues promptly and effectively.Implement customer satisfaction surveys and feedback mechanisms.Train staff on customer service best practices.Staff Management:Hire, train, and develop a high-performing team.Provide clear expectations and performance goals.Conduct regular performance reviews and provide feedback.Address employee concerns and resolve conflicts.Foster a positive and supportive work environment.

Scaled up Sales and Distribution of Surgimed Medical Equipment across East Africa.Developed and executed comprehensive sales strategies to achieve and surpass revenue targets.Led and mentored a high-performing team of 7 sales representatives and 3 Operations executives fostering a collaborative and results-oriented environment.Cultivated and maintained strong relationships with key customers, distributors, and partners, ensuring long-term loyalty and satisfaction.Identified and pursued new business opportunities, resulting in more than 100 % increase in market share within 9 year(s).Successfully negotiated contracts and closed high-value deals, contributing to company profitability and growth.Oversaw the sales administration, customer service, and logistics teams, ensuring smooth and efficient operations.

Instructed students from 9th to 12th grades in different subject(s) of Automobile Engineering delivering engaging and effective lessons tailored to varying learning styles.Organized and facilitated guest lectures to supplement curriculum, providing students with diverse perspectives and insights.Coordinated educational field visits and industrial tours, enriching students' learning experiences and exposing them to real-world applications of classroom concepts.Fostered a positive learning environment conducive to academic growth and personal development, promoting student engagement and participation.

Customer-Technician Liaison - Acted as a pivotal link between customers and technicians, facilitating effective communication and ensuring seamless service delivery.Managed and ensured productivity and safety standards, optimizing efficiency while maintaining a safe work environment.Proficient in writing estimates for repairs, accurately assessing costs and timelines for projects.Collaborated closely with insurance adjusters to facilitate smooth claims processing and resolve any discrepancies or issues