Abhinav Waghirkar Email & Phone Number

Pune, Maharashtra, India

#Lead Customer experience transformation strategy formation project for Tata Motors including implementation of 9 month pilot in 2 metro cities with 92% dealership employees reporting customer satisfaction index scores of above 90% from baseline of 58% employees having scores above 90%#Lead project to formulate strategy and prepare detailed plan through extensive primary and secondary research culminating into business plan for a multibrand two-wheeler Electric Vehicle dealership model for a leading business house in south India#As Mentor to State Heads: Project to improve after sales service performance of channel managers & State Heads of Tata Motors Commercial vehicles division through dealer profitability analysis and coaching calls with State heads#Enhance digital presence, develop analytics capabilities and run targeted digital marketing campaigns at dealership for a leading global passenger vehicle manufacturer #Project to improve sales of B and C segment vehicles for a global Passenger Vehicle Manufacturer after a global tie-up with India’s largest passenger vehicle company by volume#Part of evaluation, assessment and training project for two global leaders in oil and lubricants for vertical/horizontal movements and promotions of employees in India office #Part of key auto projects for international business, spare parts, CRM, operations and HR process improvement for different OEMs and MNCs

Maharashtra, India

 Analysis of the complete business model with existing business processes and identify critical areas for improvement with special emphasis on sales, marketing and operational practices Extensive Primary and Secondary Market research of Paints-Coatings industry to understand market, identify opportunities and define target areas Developed New Logo, Product Catalogue Brochures, different marketing materials, ATL-BTL marketing activities and Customer service for the company Worked on Go-to-Market strategies for new product developments and refinement of strategies for existing products Identified potential new dealer geographies and worked on those geographies to expand the dealership network from 30 to 105 in Maharashtra Established standard business practices, data maintenance systems and regulatory compliance mechanisms  Worked on getting Big ticket projects to company with annual revenue of over 1.8 Cr.

Maharashtra, India

 Western Maharashtra Operations Consultant for Pilot project with Maharashtra Govt for Retina Scanning in Govt Hospitals in 9 Districts with efficiency to scan 900 average patients from 300 patients per day Co-ordination between various levels of Government officials and senior management of the company to maintain smooth communication and data reports flow Developed Training module, Process Designs and problem solving in operations

Maharshtra, Gujrat

Navi Mumbai

 Analysis of the complete business model with existing business processes and identify the critical areas for improvement with special emphasis on sales, marketing and operational practices such as CRM Handling the business development of the company for the period to better understand and improve the strategy and setup guidelines for the role Overlook various proposals that are sent for project acquisitions from government and nongovernmental agencies and manage the budget estimates for these projects Participate in the product development process with focus on improving the quality and efficiency

 Actively handling banking services and financial portfolio of more than 200 HNI clients simultaneously  Studying the clients’ profile, spending pattern, future financial requirements and arriving at the best investments products suitable based on their risk appetite  Maintain the cross functional relation within different departments of the bank in order to synergize and smoothen the entire process

Mumbai Area, India

Understanding the need for AAC Block Mortars at construction sites  Assessed market potential through market research with the help of questionnaire, analysis of the data collected and presented the results  Presented sales, Go To Market strategy through interface with existing as well as potential clients and provided the team with a list of 200 prospective customers in the study process

Mumbai Area, India

Power of G - A National Level Conference at BSE:Conducted Secondary research of various sectors of SMEs and was part of Business Development and Organizing team for an event for SMEs at Bombay Stock Exchange (BSE) converting 27 prospects with conversion ratio of 5.3%

Pune Area, India

 Operating as lead point of contact for clients and understand client needs and their business model Liaising between the clients and internal team extensively to finalize and document specifications for the required system as well as improvement analysis and documentation of ongoing projects Monitor the progress of ongoing projects and ensure adherence to technical specifications and client satisfaction

Master Of Business Administration (Mba), Marketing

Bachelor Of Engineering (B.E.), Computer, First Class

Activities and Societies:  Member of prestigious Firodia and Purushottam Karandak Drama Competition teams of our college in 2009, 2010.