Working with prominent UK-based retail client to facilitate informed business decisions.- Contributing to two concurrent projects, leveraging cross-functional skills to stream line processes and drive impactful outcomes across both initiatives.- Strategized new customer journey trends, leveraging analytical insights.- Analyzed customer behavior data to identify opportunities for optimization and enhancement.- Drived business decisions by presenting comprehensive analyses, highlighting potential improvements, and outcomes.- Optimized and documented reporting processes for both projects, achieving a 30% reduction in time spent on reporting tasks.- Achieved a targeted increase in new customer engagement by 27% through optimized journey mapping.- Enhanced customer retention by 14% through data-driven enhancements to the new customer journey.- Maximized revenue potential by 35% through the implementation of targeted strategies informed by customer journey analysis.- Continuously monitor and evaluate the effectiveness of implemented changes, adjusting strategies as necessary to maintain optimal performance.

- Managed a team of 18 proficient decision scientists overseeing strategic initiatives for Australia's largest loyalty program's Liquor portfolio- Implemented streamlined operational procedures, resulting in significant time savings of 20-25%- Empowered team members to allocate saved resources towards personal and professional development- Ensured seamless delivery and fostered strong client relationships by managing over 50 marketing campaigns per month- Coordinated effectively with diverse cross-functional teams for end-to-end execution- Delivered comprehensive presentations on business performance, work quality, and achievements during leadership engagements- Instrumental in driving a remarkable 19% growth in portfolio revenue compared to the previous quarter

- Spearheaded multifaceted roles (Developer, Business Analyst, Team Lead) at Australia’s largest insurer within a dynamic multi-vendor environment.- Received comprehensive training in data analytics, mastering tools such as SQL (Amazon Redshift, IBM Netezza), ThoughtSpot, Jenkins, Confluence, Collibra, JIRA, and Master Data Services.- Demonstrated proficiency in agile methodologies and adeptly tracked progress using Jira.- Led the development of an end-to-end ETL solution, extracting data from diverse source systems to establish a robust on-cloud Data Warehouse.- Utilized the Data Warehouse to create tailored data marts, addressing specific business requirements of the project.- Owned pivotal data development components in a complex project with regulatory impacts, resulting in the realization of previously missed revenue exceeding A$4.5 million.- Recognized as a top-five project organization-wide in FY 2020-21 for impactful contributions.

Worked for fortune 500 food service retail chain in a multi vendor environmentAssisted in the strategic development of the order pipeline and optimization of the order queue across multiple regions, thereby enhancing operational efficiency for in-store shops within the expansive network of multi-region stores.