As a Program Manager at Gupshup, I leverage my 14+ years of experience in delivering SaaS and PaaS based projects to enable seamless and engaging communication between businesses and customers. I am a certified Professional Scrum Master (PSM-1) and an Agile Aficionado, who believes in tailoring the best approach for each project and stakeholder.I lead programs through the full life cycle, ensuring quality, efficiency, and alignment with the vision and goals of the organisation. I excel at facilitating agile events, coordinating with clients and SMEs, tracking and mitigating risks and issues, monitoring and reporting progress and performance, and using tools like JIRA and Confluence to streamline and automate processes. I am passionate about creating innovative and impactful solutions for conversational messaging, and empowering my team and partners to achieve their full potential.