Abhinav Duhan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Spearheaded Product Strategy and Execution: Led the development and execution of strategic initiatives for Sangoma Meet, SaaS video conferencing platform, resulting in enhanced user engagement and long-term scalability through innovative AI-driven features.• Cross-functional Collaboration and Customer Focus: Collaborated effectively with Sales, Sales ops, engineering, cross-functional teams and Product Development teams to gather requirements, incorporate customer feedback, and drive product improvements, ensuring a user-centric approach across all the products: VoIP Telephony, SMS, and video conferencing products.• Unified communication as a service integration: Managed cross-functional team and stakeholders communication integrating Sangoma Meet, video conferencing product, in other UCaaS and VoIP products from conception to production launch. Designed sales presentation and product demos for sales, sales ops, sales engineering, support and customers.• Data-Driven Decision Making: Created and managed KPIs for the video conferencing product on Grafana and Pendo and increase customer base by analyzing KPIs. Gathered and analyzed metrices such as churn rate, number of licenses sold (Standalone, as part of bundles), NPS data, churn rate to improve products.• Bespoke Products: Developed numerous bespoke products tailored to the specific needs of legal, customer, or internal company requirements such as 10DLC SMS registration legal compliance, FCC requirements for Video conferencing product.• Managed government projects to integrate Sangoma Meet into their UCaaS systems creating a customer base in UAE.• Single-handedly managed the Sangoma Meet video conferencing product across multiple platforms, including Windows, Mac, iOS, and Android, showcasing versatility and proficiency in overseeing diverse product environments.

Toronto, Ontario, Canada

• Delivered an MVP for a blockchain-based day-trading app within three months, leveraging AI-driven insights to empower real-time decision-making for traders.• Defined the product roadmap and prioritized features to align with market demands, securing a global user base of 5000+ traders. • Negotiated and closed multiple API integration deals with partners, generating $50,000 in recurring annual revenue.• Partnered with engineering to design intuitive workflows, ensuring seamless user experiences for trading and liquidity management.

Richmond Hill, Ontario, Canada

1. Reviewed business requirements, and IT design documents while collaborating with developers, UX and marketing team to launch “Newsify” (A news aggregator android and iOS application) within 3 months.2. Identified user needs by market/industry/competitive analysis and translated it into epics/features to develop the roadmap and vision for the product leading to 10,000 downloads in 1 month.3. Collaborated with publishers, media buyers, and affiliate marketers as part of Go-To-Market Strategy for the product “Newsify”4. Worked with cross-functional teams to collect and extract data for assessment to recommend solutions and strategy for business growth campaigns (CPI, CPA, CPL)5. Successfully collaborated with top-tier key partners (publisher, advertisers, and media buying teams) and optimize campaign performance by securing strategic contracts to increase revenue by 11%

Ontario, Canada

1. Developed a Go-To-Market strategy for newly launched products ‘COVID-19 Mask’ and ‘Blade Air’ which helped in securing more than 1000 contracts with schools and corporate offices2. Developed and launched growth campaigns (creating marketing material, contacting different publishers) to increase customer retention rate by 5%3. Improved current products, performance, and production line by Working on lean principles (production process of the air filter) which resulted in a 27% decrease in air filter cost4. Identified customer needs to enhance the product (Blade Filter) performance. Created and aligned product vision with organization goals and mission to attract new customer segments.

India

Product Management: 1- Handled product lifecycle management (PLM) and customer lifecycle management (CLM) business process for more than 100 product features for IT enterprise, FTTH (Fiber-to-the-Home), and Mobility 2- Maintained product roadmap for different order product features via IBM rational Quality Manager (Tool similar to JIRA) from conception to launch which includes business requirement gathering, making business cases/use cases /testing plan/scenarios, deployment, launch, and maintenance. 3- Analysed project roadmap to recommend shifting priorities and mitigation strategies to set up test environment increasing team efficiency. 4- Handled more than 50 product features creating test plan (use cases), environment setup, test execution (integration testing, unit testing, regression testing, A/B testing etc.), and test closure artifacts 5- Managed more than 100 projects add on releases and code freeze activities for Production Environment 6- Managed on-time testing and delivery of enterprise products and add-on features via software development lifecycle (SDLC) and CI/CD process for customers such as HDFC that generated revenue of CAD 110 Million Annually 7- Trained more than 15 interns and employees and helped them in understanding the Enterprise, Fibre, and Mobility flow Business Analyst/Quality Analyst: 1- Prepared test design and scripts for Integration across Operation Support System (OSS)/ Business Support System (BSS) which include order management, network management, order capture, CRM, and Billing 2- Automated regression test plan for BSS (Business Operation) functionality to rectify any future downtime resulting in a 30% increase in efficiency 3- Administered the migration of 30+ Product feature’s functional test cases to automation test cased via Selenium

Mumbai, Maharashtra, India

Product Management: 1- Delivered various product features to production on Fiber Broadband and mobility POS application that led to the successful launch of Jio Network across pan-India in 2017 2- Excellent ability to elicit business requirements from stakeholders including business rule and use case writing and documentation of system requirement documents (SRDs) and business requirement documents (BRDs) Business Analyst/Quality Analyst:1- Executed automated test cases on sprint bases to eliminate bugs that are introduced by new code to increase delivery efficiency by 7% 2- Created estimations, project plan, and test artifacts for different product features of POS application for mobility and FTTH 3- Validated more than 100 new add on product features and managed delivery and report to business teams and to the higher environment (E2E Testing)) with zero defect 4- Created and executed test scripts (Manual and Automation) for different Product features of FTTH (Fiber to the Home) and Mobility (4G VoLTE) 5- Tested product features for mobility POS Channel and ensured cohesiveness from different standpoints such as Ericsson Order Management, SAP CC (Rating and Billing System), and SAP CRM Telecom Product Configuration and Integration Testing

Gurugram, Haryana, India

1- Identified business development opportunities and secured meetings with business parties and facilitated strategic contracts 2- Created contact links with 12 vendors, promoted the company’s delivery systems and increased the distribution channel network3- Created and devised different business development campaigns that lead to an increase in user acquisition by 10%

Gurgaon, Haryana, India

Gurgaon, Haryana, India

Noida Area, India

Graduate Diploma: Culture, Communication And Leadership In Canadian Business

The course was concurrent with the MBA from Schulich School of Business A Co-op internship in Fall 2019 was an essential element.

Master Of Business Administration - Mba

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Noida