Abhinav Khare (Prince 2® Practitioner, Itil®) Email & Phone Number

Mechelen, Flemish Region, Belgium

Brussels Area, Belgium

Belgium

Brussels Area, Belgium

•Managed various network related tools and acted as a Single point of contact for L1, L2 and L3 teams•Managed Telenet’s one of the Government related project, BE-Alert (The system which is being delivered is intended to send mass SMS alerts in the event of an incident (natural disaster, radiation leak, terrorist action etc.). •Handled the Project budget of 1Million Euros, and accountable for releasing POs to various suppliers•Managed teams successfully across geographies (Belgium, Canada, Lebanon, India and UK)•Responsible for co-ordination between Tech Mahindra and Enghouse (Suppliers for Telenet) •Created Requirements Traceability Matrix from Discovery to deployment phase and track change requests that arise in middle of SDLC•Close follow-up on the activities which are pending since long and reaching to the level of criticality and to get them back on track•Triggered necessary escalations with valid justifications to complete the critical action items which are business critical •Reported the status of the progress to the higher management w.r.t to the project proceeding and highlighting key risks if deemed necessary

Brussels Area, Belgium

•Lead the team of 5 Associates in successfully developing Ro-Pro(Rollout-Professional) a sequential activity based tool for capturing the Site Rollout Operational processes like Acquisition (New Build and Upgrade), Design, Construction, Integration and Debarring• Formulated process maps for business operations & Site Rollout assisting the Site Acquisition Specialists in obtaining sites more rapidly to meet new aggressive acquisition objectives•Acted as Liaison between the Site Acquisition Specialists and internal groups such as Planning, RF, Construction, Transmission Engineering etc•Created operational processes (Incident Management, Problem Management, Change Management, Crisis and Escalations Management etc) for Global Network Operations (GNOC) based on industry best practice like ITIL•Imparted various Process training sessions to L0, L1, L2 teams including the shift managers

Pune Area, India

•Strong experience in meeting deadlines, working under pressure and ability to synthesize and prioritize targets.•Sound knowledge of Microsoft CRM & Siebel CRM functionalities.•Strong Business Analysis skills across 3 domains– Media & entertainment, Banking & Networking.•Extensive experience in complete business requirements elicitation and analysis using techniques like Brain storming, JAD and Focus groups.•Expertise in using leading industry tools like Microsoft Visio & ARIS Express for business process mapping.•Well versed with Waterfall & Agile methodologies

•Led HDFC’s Marketing division for Wealth Management to promote bank’s products to customers•Focused on diversification of customer profile to reduce concentration on select group of customers•Handled entire range of Banking Products - Life Insurance, General Insurance, Mutual fund, Mortgage Loan, Home Loan and Personal loan•Distributed the leads and the prospective customer list to the senior executives on a regular basis•Ensured timely delivery of service and achieved quicker turn-around time to the customers

Post Graduate Diploma In Marketing, Marketing

Pgdbm, Marketing