Abhinav Kumar Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

1. Provided smooth communications by configuring LAN technology, wireless access points and controllers.2. Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.3. Performed acceptance testing to deliver integration and interoperability of network technologies.4. Tracked network and telephony devices for performance and load threshold metering.5. Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.6. Employed firewalls to safeguard network security and block unauthorised access.7. Contributed planning abilities and use forecasts to development of long-term network road map.8. Supported various operating systems and server technologies.

Bengaluru, Karnataka, India

1. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.2. Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.3. Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.4. Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.5. Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.6. Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.7. Works with Agile coaches and other Scrum Masters to grow within the role.8. Contributes to the advancement and improvement of Agile practices within the organization.9. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.10. Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.

Bengaluru, Karnataka, India

1. Monitor, co-ordinate and supervise resources effectively to achieve the agreed performance KPI's and SLA's.2. Collaborate with Knowledge Management teams to create SOP and Knowledge articles for the desk·3. Assignee work to team members to ensure timely and effective response to user needs.4. Tracking of Hardware Assets, support and troubleshooting.5. Reporting on regular basis or as required by New Zealand IT stakeholders. Keeping all respective stakeholders updated about the progress on the resolution.6. Assist management with scheduling, service protocol improvements, quality assurance and taking UATs.7. Perform resource planning, deployment, tracking and reporting for all assigned team member.8. Follow up WIAM report weekly for the deactivated users.9. Maintains and monitor hardware inventory database to ensure compliance10. Software and Leaves request tracking and handling, with free text request handling.

Bengaluru, Karnataka, India

1. Working experience on ticketing tool – Remedy, Service Now, Jira.2. Handling service requests of all severity level via email and on phone.3. Assisted the VMWare support team in creation and maintenance of Virtual desktops for third party users as well as internal.4. Updating cases with internal notes and provide timely updates to customer to meet the Service Level Agreement.5. Preparing proper technical templates for handing off critical and business impacting cases to escalation team.6. Writing internal knowledge articles for the benefit of support team.7. Analyzing crash and core dumps to check for known bugs and providing their respective fixes/workarounds.8. Working with internal team and technical mentors for speedy resolution.9. Coordinating with the security team in cases of security threats.10. Analyzing device logs and Wireshark captures over web sessions.11. Process MA of fautly device after verifying the same.

India

1. Working experience on ticketing tool – ServiceNow.2. Provided technical support for users facing issues with IT Office related issues via phone, email, chat.3. Provided backup support for the Desktop team in handling issues failing FCR. Supported UAM (User Access Management) team in providing single access requests.4. Diagnose, troubleshoot and resolve hardware and software related issues (Laptop/Desktop).5. Troubleshooting MS Office O365 Pro Plus Applications (Outlook, MS Teams, Lync, OneDrive, etc.), Genesys, Cisco, VDI, VPN Issues.

India

1. Providing quick solutions through phone, and email for Notebooks & Desktops product lines for both end users (as Level 1) & Onsite Engineers (as Level 1.5).2. Experience in Installation of Windows, configuration, technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and Windows 8, 8.1, 10.3. Providing remote support using software like LogMeIn Rescue and Bomgar.4. Assisting in End-to-End support for engineers where issue is not getting resolved and elevating the case to next level team and coordinating with the team till the complete resolution has been provided.5. Training session for new employees regarding process training.6. Giving floor support to new joiners in absence of team leads.

8.15, Mechanical Engineering

Education record