Abhinav Y. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Microsoft Identity ManagementMicrosoft Enterprise Mobility + Security suiteMobile Devices Android and iOSM365 Information Protection and Compliance ManagementMicrosoft Modern Endpoint Management (Windows 10, Intune, AutoPilot, SCCM Co-Management, Enterprise Mobility)Perform application packaging and distribution to End-User devices including management of the application catalogue.Develop, execute and track the performance of security measures to protect and computer systems.Ensure vulnerabilities within EUC devices are mitigated within policy (including patching, workarounds, and client application updates).Transitioning from on-premises setups to cloud environments for unified communication, device management, file sharing, and email services.Pre-sales engagement and solution architecture development

Wellington, Wellington Region, New Zealand

Datto: RMM, backup and enterprise restoreOffice 365: Azure AD, Active Directory, Exchange, TeamsMFD support, network supportInTune – managing devices including Windows, Android and AppleWindows Server: Managing network shares, print server, permissionsand group policy

Managing multiple Office 365 tenancies in Hybrid and cloud onlyconfigurations● Onboarding new staff in AzureAD and Active Directory● InTune – managing devices including Windows, Android and Apple● Level 2, 3 troubleshooting of issues with Windows devices● Backups and restore: RedStor, ShadowProtect and Veeam● Desktop Support and building new windows devices● Troubleshooting network problems, VPN and routers/switches●Windows Server: Managing network shares, print server, permissionsand group policy● Virtualization: HP Thin client and VmWare vDaas management● Working as part of a team remotely, in office and from home● Writing and running Powershell commands on the server● Multi-client environment with over 100 clients

Wellington & Wairarapa, New Zealand

Migration of Desktops/laptops to Windows 10 OS using SCCM/IntuneMicorosoft Azure: Intune(building machines, troubleshooting), MFA, Active Directory configurationNetworks: configuring ports to new network, patching.Quickly forming relationships with team, project managers, networks team, applications team and site contactsPerforming site audits and gathering information in preparation to move site to Windows 10Discovery of applications used on Windows 7 and assisting in migration to Windows 10Use of Jira to manage progress of project and machine deploymentsEngaging with applications teams, infrastructure and networks teamsTraining users on use of new machines and softwareOffice365 - Licencing F1 and E1, Migration of data, Microsoft Teams, OutlookSurface Pro 6 and 7, HP All-in-One, HP docking monitors, and HP laptops

Wellington

Supporting New Zealands response to Covid-19Working with Lotus Notes, Active Directory, Bitlocker, Jabbar, ZoomImaging and configuring new laptops for usersTroubleshooting issues with Audio Visual equipmentSupporting users working at home with Desktop and Network issuesResolving issues with Windows 10 migrationsApplication Support - Finding faults with applications and or deploymentReceiving calls from users and seeing users in personImproving some desktop processes and efficiencyOffice365 - Resolving issues with Teams, Excel, Word and Office SuiteLeveraged Active Directory to reset user passwords, create or delete user accounts, and assign account privileges according to established processesMaintained inventory of installed desktop hardware and software components to keep records accurate and updatedDocumented and updated known fixes in knowledge base for future referenceRelocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations

Wellington & Wairarapa, New Zealand

• Resolving issues with Word, Onenote, Outlook, Excel, Access and providing training to users• Receiving between 25 to 45 calls per day. Making outgoing calls for following up on tickets• Supporting over 3500 users in an enterprise environment• Active Directory: Enable/disable PCs, password resets, groups, permissions, enable/disable accounts• Configure Citrix, Skype for business, Exchange 2016• Activate: Advising users on the use of Activate(Self-service automation) and resolving issues with workflows• Using the Ticket management tool and effective use of ITIL methodology• Microsoft Exchange - Management of distribution lists, user accounts, and permissions• Sharepoint & Microsoft Office online: Triage and resolving issues at desktop side. Logging issues for back end• Working with Information Security team to ensure the network and all machines are free of malware, viruses and investigating phishing attempts• Supporting VC units and meeting rooms which use Skype for Business and Polycom

Wellington & Wairarapa, New Zealand

• Active Directory - managing user accounts, permissions and resetting passwords• Troubleshooting - first level troubleshooting for issues related to web browsers, Outlook, Microsoft Suite and various applications• Distinguish between issues related to infrastructure, networks, hardware, databases and 3rd party vendors• Training new staff members at the service desk• Issue with Virtual Machines, data storage and automated backups

Wellington & Wairarapa, New Zealand

• Diagnosis of problem, from initial communication with customer, looking at symptoms, diagnosis of faults, procuring hardware/software, replacement of component or repair of software• Practical experience of desktop, laptop and Apple hardware• Project work: Setting up new office, assembly on new machines• Promotion of company involving SEO, online adds, word of mouth• Procurement of hardware and software• Experience with setting up and configuring phones and tablets• Backup and restoration of email from email clients• Installing and troubleshooting operating systems: Windows 7, Windows XP, Ubuntu, Red Hat and OS X• Network support - Setting up access points and routers, DHCP, TCP/IP• Administering/troubleshooting routers and modems• Web development: www.pcguru.nz and www.builtconstructiongroup.co.nz• Provided on the job training to an employees• Data recovery: Stellar Pheonix

• Maintenance of hardware - maintenance of library hardware and peripherals including magnetic security gates, book self-check machines, video conferencing, laptops, barcode scanners, book catalogue PCs, staff PCs, cameras, eBook readers and tablets• Annual PC evaluation - roll-out of hundreds of PCs• Application Support - Support Office 365, excel databases, label print software, Zendesk, driver installation, user profile migration, and patching• Documentation - Updating the knowledge base, documentation and posting to blogs• Hardware storage - Inventory and physical management of library IT equipment• Procurement of hardware devices• Modify and maintain the hardware asset database