PROFESSIONAL SUMMARY:# 17+ Years experienced professional & Management Consultant handling cross functional projects – across the areas of Strategy, Business Development & Process Improvement# 2+ Years of Entrepreneurial experience as Director of a BPM Consulting & Process Transformation firm# Specialization in Customer Experience Management, Digital Transformation, Decision Analytics, Process Reengineering, Performance Monitoring & Cost Optimization# Proven Program/ Project Management experience in handling large & complex deals managing multiple stakeholders# Worked closely with CXOs & BU Heads on Strategic Initiatives & supported decision making through market/ data analysis, insights generation, business plans etc. # Managed Lean Six Sigma Black Belt Projects, trained Green & Yellow Belt resources# Led cross functional teams across geographies, including Managers/ ICs/ Tier 1 MBA grads – on various projects# Business Development skills to productize Service Offerings, design Go-To-Market Strategies, create operational frameworks & develop commercial models# Delivery management including client/ stakeholder engagement # Business Transformation with Process Improvement techniques & automation
Listed skills include Business Transformation, Project Management, Process Improvement, Business Development, and 11 others.