Abhinav Saxena Email & Phone Number

Bengaluru Area, India

- Delivered complex technical projects within the agreed scope, budget and timelines in collaboration with multiple cross-functional teams.- Developed project plans, identified critical milestones, assessed technical and non-technical risks, and communicated progress to senior leadership.- Analyzed data trends and identified areas of improvements and implemented solutions that increased the efficiency by 90%- Took the end-to-end responsibility of managing the System Engineering platform for R&D teams, leveraging IBM Jazz technology to guarantee seamless operations and efficient delivery.- Drove process enhancement initiatives via value stream mapping, collaborating closely with stakeholders to prioritize and implement customized plans. - Spearheaded automation and analytics projects to achieve precise outcomes.- Ensuring the flawless execution of Service Operation Processes, delivering assignments on schedule while upholding exceptional quality standards.- Collaborated with stakeholders to define system requirements for new technology implementations, ensuring accurate delivery in alignment with organizational objectives.- Led a team of Managers & Technical Leads, facilitating seamless project integration to address evolving business needs.

Bengaluru Area, India

- Managed Operations & Deployment activities, interacting with internal and external customers to understand requirements, propose solutions, and oversee Implementation, Integration & UAT. Adhere to KPI processes, maintaining service uptime of 99.99%.- Managed and enhanced incident, problem, change, request, and configuration management processes. - Facilitated customer resolution, conducted Root Cause Analysis, and managed technical bridges during major incidents.- Led People Management activities including interviews, mentoring, training, and performance appraisals. Established processes for performance measurement and quality assurance, conducted audits, and ensured process improvements.- Effectively communicated plans, roadblocks, and successes with colleagues and customers. Led and prioritized team tasks, ensuring effective service delivery and meeting SLAs/KPIs. Regularly reported on operational KPIs, analyzed data, and implemented improvement plans.

Bangalore

- Led Service Delivery efforts, ensuring global IT services meet agreed service levels with minimal interruptions.- Acted as a liaison between IT and business units to streamline service delivery.Proactively monitored hosted applications to prevent outages.- Communicated business needs to IT Management.- Equipped support teams to handle integration applications effectively.- Provided guidance during service disruptions and drove system performance improvements.- Implemented operational efficiency enhancements and reduced outages using ITIL concepts.- Designed & developed the Service Outage Notification Tool in JIRA.- Analyzed ticket trends and report service performance.- Created major incident reports and run books.- Conducted cross-functional meetings for data analysis.- Developed knowledge management articles for troubleshooting.

Bengaluru Area, India

- Designed, planned, and implemented ITIL-based event and incident management processes.- Managed end-to-end incident management and time-critical user service restoration.- Provided support for 800+ e-business applications and 200 Lotus Domino servers.- Monitored application logs, server performance, servlet status, sessions, and DB connections.- Analyzed error and event logs to diagnose server issues.- Escalated network, database, and application issues to the appropriate teams.- Deployed applications in production, adhering to change management practices.- Managed tasks such as deployments, line-switches, and line-syncs.- Supported problem management and resolution.- Documented troubleshooting guides and incident run books.

Mumbai Area, India

- Installed and configured WebSphere Application Server 6.1 and IBM HTTP Servers.- Managed WebSphere setup for Reliance Mobile World, including application deployment and change management.- Configured rating/billing and services for various products and handsets.- Generated R World menus and deployed WAP-based applications.- Monitored logs, server performance, servlet status, sessions, and DB connections.- Analyzed logs and escalated issues to appropriate teams.- Provided application support, including testing, issue resolution, and bug tracking.- Performed maintenance tasks such as backups, recovery, and server clean-up.

Executive General Management Progr, Business Administration And Management, General

Bachelor Of Technology (Btech), Computer Science, Hons.

Ssc