- Escalation point for high severity/high impact customer incidents- 24/7 on call to support incidents/escalations- Liasing with internal and external stakeholders to drive resolution of incidents- Contributing to process improvement, carrier engagement and training for the wider service assurance team- Focusing on improving customer relations, turning detractor/passive customers into promoters- Liasing with the NOC function to troubleshoot, investigate and resolve incidents- Reviewing past incidents to drive continuous improvement initiatives

As a Customer Service Professional at Macquarie Telecom, I work with a team that’s passionate about our customers.Macquarie Telecom is Australia’s only multi-carrier solution provider for business. We connect via data, voice and mobile services.It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia.We’re not your traditional telco. We’re Macquarie Telecom – a business of Macquarie Telecom Group (ASX:MAQ).

Our event hosts include an impressive group of photographers who come from varied backgrounds and experiences, with different styles and areas of expertise. They have been selected* for their ability to lead interesting and diverse workshops and events and nurture others on their journey to become a better photographer, videographer or content creator.

Brand Ambassador for Sony Digital Imaging products.