Abhinav Singh [ Dip Cii , Cris® , B.Tech , Mba ] Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Leading Insurance Portfolio at Domestic and International level.

Mumbai

Mumbai, Maharashtra, India

Mumbai

Property & Casualty insurance ,Risk management, Strategy planning , Process Management, Insurance portfolio management. Requirement gathering & analysis for various units for insurance proposal on time to time basis. Understanding risk management requirements of various units and suggesting the best possible coverage’s. Preparing reports on premium paid vs. claims received & underwritten coverage’s effectiveness for management review & discussion. Co-coordinating with Various Insurers for getting Company’s risk underwritten & covered. Policy admin ,Claims management & Underwriting experience of Fire, Marine ,Health & Motor.

Working on the development methodologies with the emphasis on process-side like functional satisfaction, requirement definition, change control, testing, analysis and all other technical aspects. Act as a liaison between the business resources and IT with the sound knowledge of the insurance business.Keep a track record of the documents, reports and presentations. Prepare various presentations and demonstrated successfully.Instrumental in preparing reports and accountable for the training/ development of new team members and colleaguesAccountable for managing & controlling 5 different customer servicing related processSuccessfully handle management of the operations related to Presentation Services, Business Research and Knowledge Process Management and effectively handled service delivery, quality assurance, client management, training, and `Turn around Time' related functionsUnderstanding process requirements, business need & coordinating with development team for application development.Carrying out of C- SAT survey (customer satisfaction); handling a team of 6 members looking after various CRM related processedUnderstanding pattern of Calls received at call centre by analyzing Call flow data on weekly basis.Continuously reviewing IVRS & Menu options to make the same more user friendly and reduce call access time for customer.Ensure adherence to quality specifications and successfully handling the related formalities & documentationCollect and collate data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planningBuild knowledge of the business unit or functions supported with clear understanding of customer served and output desired

 Proactive and customer focused professional with demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers Mentored new associates while gaining experience of providing complete on the job trainings Focus and constantly work On team cohesiveness to improve their performance levels and productivity Responsible for generating licenses & appointment letters for newly appointed IA’s as well as for renewal cases Accountable for handling queries of 109 operational branches Determined training needs through quality checks, identifying training gaps & conducting programs to enhance operational efficiency of the process Motivated subordinates for maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns whilst identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability and enhance revenue Managed all kind of queries, complaints and requests from different channels and liaise with different departments for ensuring query resolution

Mba, Marketing

B.Tech, Mechanical

Aiii

Education record

Education record