Dynamic and goal-oriented Operations professional with a solid Customer Support, Operations, and Supply Chain Management foundation. My career has been driven by a passion for enhancing customer experiences and optimising operational efficiencies. At the intersection of data analysis and strategic planning, I strive to drive substantial growth for the organisations I serve. I specialise in identifying and bridging process gaps with an MBA from Liverpool John Moores University and extensive technical skills in Python, SQL, and advanced MS Excel. My expertise spans improving product functionalities based on customer feedback, enhancing customer satisfaction, and expanding client accounts through effective cross-selling and upselling strategies.During my tenure at Razorpay, I thrived as a Risk and Enablement Analyst, where I significantly boosted customer satisfaction by 20% and streamlined response strategies. I was instrumental in enabling cross-border payments and refining transaction data analysis, which enhanced compliance and operational integrity. My approach to customer service is deeply rooted in empathy, analytical problem-solving, and proactive communication. I am proud of my track record in leading key projects that have left a mark. For instance, I designed a cutting-edge supply chain strategy that optimised inventory management, cut costs by 20%, and increased operational efficiency by 30%. Innovative data analytics tools and strategic forecasting methods powered these initiatives. My educational journey has been robust, focusing on Supply Chain Management from IMT Ghaziabad and Business Administration from Liverpool John Moores University. The coursework and practical applications throughout my academic tenure have shaped my strategic outlook and problem-solving capabilities.
