Abhinnav Kumar Email & Phone Number

India

• Efficiently resolved over 50 daily customer inquiries through Freshdesk, telephone calls, and social media, slashing the average resolution time.• Expedited responses to urgent billing inquiries, enhancing customer satisfaction by 20%.• Improved customer satisfaction by 20% by promptly resolving issues, leveraging CRM systems, and training staff in conflict resolution techniques.• Boosted customer retention by 20% by effectively managing inquiries and issues with a sophisticated ticketing system.• Employed a ticketing system to actively listen, utilise problem-solving skills, and demonstrate empathy in addressing customer queries to ensure satisfaction.• Assessed customer needs using survey tools to ensure satisfaction and employed the Net Promoter Score to measure impact.• Surpassed customer satisfaction targets and increased efficiency by 20% by adhering to established communication procedures and guidelines and focusing on response time targets.• Refilled a 20% increase in product efficiency and streamlined development processes by facilitating collaborative feedback from engineers and designers, integrating Slack for improved teamwork, and introducing innovative features.• Enabled cross-border payments following thorough account reviews.• Strictly adhered to project timelines and consistently completed tasks within specified turnaround times.• Investigated GMV hit accounts through basic account review checks.• Performed KYC, GSTIN validation, and website alignment checks as part of compliance procedures.• Analysed transaction data for discrepancies, significantly improving customer satisfaction.

Bengaluru, Karnataka, India

• Addressed an average of 50 daily customer inquiries at Axis Bank's credit card department, employing automated reminders and email alerts to guarantee timely and precise resolutions.• Elevated product utilisation by 20%, improved comprehension, and achieved a measurable rise in credit card applications, securing positive customer feedback by creating training materials, implementing online modules, and utilising interactive simulations.• Swiftly resolved customer escalations, enhancing customer satisfaction through robust problem-solving capabilities and effective communication skills.

Bengaluru, Karnataka, India

• Spearheaded the company's commercial development, orchestrating strategic initiatives and catalysing growth opportunities.• Generated new client leads through diligent market research and robust networking efforts.• Fulfilled client requests post-event, guaranteeing flawless execution and heightened customer satisfaction.• Crafted strategic account plans for key accounts, detailing objectives, strategies, and tactics to secure mutual goals.• Collaborated with internal teams such as sales, marketing, product development, and customer support to ensure streamlined delivery of products or services to key accounts.• Monitored key performance indicators, including sales performance, revenue growth, and customer satisfaction.• Cultivated and sustained robust relationships with key clients or customers by understanding needs, addressing concerns, and ensuring alignment between the company’s offerings and objectives.

• Mentored over 100 international Business students, facilitating academic advancement.• Elevated customer engagement by 30% by designing targeted marketing initiatives in partnership with the sales team.• Secured over 30 new clients through strategic email marketing and persistent cold-calling efforts.• Increased lead conversion rates by 20% through proactive engagement with prospects using CRM, email marketing tools, and social media platforms during the entire sales cycle.• Organised lead interaction data meticulously in Excel to enhance tracking efficiency, including capturing essential contact details like phone numbers and emails.• Improved student satisfaction by refining lead closure processes with tailored communication strategies.

Master Of Business Administration - Mba, Operations Management And Supervision, A+

Pg Program In Management, Operations Management And Supervision

Bachelor Of Commerce - Bcom

12Th

10Th