Ux Designer
Current• Currently, re-imagining the investment selection flow for the end user.• Leading the project from the design front to improve the overall experience of the web-based CRM platform used by the internal team.• Redesigned the client verification flow; reducing customer call time by 8%.• Redefining and redesigning the Maturity Update case processing flow; yielding 15% growth in user efficiency.• Key responsibilities include conducting requirement gathering, focus group workshops, user interviews, mapping user journeys, stakeholder management, crafting development ready visuals and conducting stakeholder review sessions.