Abhi Gudidevuni Email & Phone Number

Brisbane, Queensland, Australia

Managing a department of 3 operations teams (customer technical support, NOC and operations engineering). Comprising of remote and in office team members, located in 3 countries. The key responsibilities of the department included:Network Incident Management – Core and Edge Network Incident diagnosis, resolution, coordination and escalation covering data.

Brisbane, Australia

Managing a Global Network Operations Engineering Team responsible for maintaining Megaport's Global Network. The teams key responsibilities include:L3 Customer Incident Escalations - Investigating and resolving complex customer incidents escalated by customer technical support teams. Network Incident Management - Investigating and resolving multiple.

Sydney, Australia

Managing an operations business department of 9 teams (150 staff), operating from 4 locations in Australia and 1 international location. Key responsibilities included:Network Incident Management - Core, Edge and Systems Network Incident diagnosis, resolution, coordination and escalation covering IP data, Voice and Transmission/SDH (via Microwave and.

Sydney, Australia

• A role in Network Operations, managing four teams, NOC, Change Management, Access Management, and Facilities Management. Key responsibilities included:
• Daily operations management
• Team Performance Management
• Team Training and Development
• Technical and business process training, and documentation
• Business analysis and Process Improvement

Sydney, Australia

• A role in Network Operations, monitoring and troubleshooting the national network. The role included level three customer support, customer service improvement projects, and general operations tasks/projects. Key.
• Monitoring the national voice and data network
• Major network incident troubleshooting, escalation and coordination
• Network maintenance tasks
• Level two and three support for customer voice and data service
• Customer services MACD and provisioning

Sydney, Australia

• A role in Service Assurance, monitoring and troubleshooting corporate, wholesale and government customer voice and data networks/services. Key responsibilities included:
• Level two support for customer voice and data service
• Incident reporting
• Staff trainingTechnologies (Service Level)
• Network Protocols – BGP, EIGRP, RIP
• Voice – Pre-select, Override, VOIP, SIP trunking, CTS, Nextone, Broadsoft, Open Call Agent

Auckland, New Zealand

• A sole charge position of engineering/administering a medium business network & supporting 40 staff on-site. The role also included general administration management business activities.The responsibilities included:
• Desktop support
• Systems and Network Administration
• Research, development and implementation of new technology to improve productivity and reduce costs.
• Application training
• Working with a team of four staff overseeing general business administration

A role of an onsite technician supporting six hundred users and up to eight hundred devices (workstations, printers, scanner etc.), involving daily administration, support, troubleshooting and change management. The role also involves setup of phones, administration of a PABX system and troubleshooting network connectivity.Technology - Novell / GoupWise

Graduate Certificate In Management, Business Administration And Management, General, Graduate Certificate In Management

The Graduate Certificate in Management is a complete stand-alone qualification and can be undertaken as a pathway to an AGSM Master of.

Cisco Certified Network Professional (Ccnp), Computer Systems Networking And Telecommunications

Itil V3 Foundation Certification, It Service Management

Ccna, Cisco Certified Network Associate

Mcse, Microsoft Certified Systems Engineer