Abhiroop Kumar Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

>Setting up Fraud prevention process for Call-Break game, identifying fraud trends and creating SOP for same.>As a team we were able to bring down fraud complaint tickets by 50% through pro active blocking of user's from non fraud complaints. >Handling legal cases related to payment fraud.>Quality Audits on cases worked on by associates. Providing daily.

Gurugram, Haryana, India

> Identified Referral Leader-board abuse pattern, thereby proactively closing 1000+ accounts where dummy accounts were being created for referral Leaderboard fraud.> Implemented change for disbursement of referral bonus where parent account game-play was not being accounted by the marketing team for disbursal of bonus amount resulting in the loophole for.

Gurugram, Haryana, India

>Quality Audits on cases worked on by associates. Providing daily feedback on errors made by associates.>Conduct training for new resources in the team. >Responsible for preparing monthly KPI and sharing insights with Stakeholders.> Create and maintain Process SOP.> Tool enhancement for identifying group fraud cases, were able to reduce misses by 80% by.

Bengaluru, Karnataka, India

>Fraud Prevention and detection at Ascena - Monitoring of accounts/orders, anomaly detection, stolen card, coupon abuse, card testing fraud and e-commerce fraud prevention.>Projects worked on: Rapid Returns Abuse, electronic gift card fraud>Helped in setting up the abuse queue by formulating rules to feed in the system (based on previous data) to bifurcate.

Bengaluru, Karnataka, India

>Manual investigations of orders flagged under Fraud rules and email communication for already flagged accounts and unauthorized transaction queries.>Mentored and Trained two batches of 15 people>Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering

Education record