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Abhisar Bathla Email & Phone Number

VP & Head of Customer Experience || CX Visionary || Business Process Framework || Customer Communication || Customer Success || Revenue at Lyca Mobile Group
Location: Bengaluru, Karnataka, India 8 work roles 4 schools
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Current company
Lyca Mobile Group
Role
VP & Head of Customer Experience || CX Visionary || Business Process Framework || Customer Communication || Customer Success || Revenue
Location
Bengaluru, Karnataka, India
Company size
828 employees

Who is Abhisar Bathla? Overview

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Quick answer

Abhisar Bathla is listed as VP & Head of Customer Experience || CX Visionary || Business Process Framework || Customer Communication || Customer Success || Revenue at Lyca Mobile Group, a company with 828 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Abhisar Bathla.

Abhisar Bathla previously worked as VP & Head of Customer Experience at Lyca Mobile Group and GM Lead - Service Experience at Jio. Abhisar Bathla holds General Management Program (For Executives) from Indian School Of Business.

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Email format at Lyca Mobile Group

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Lyca Mobile Group

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Profile bio

About Abhisar Bathla

With over two decades of experience, spanning industries like telecommunications and marketing, I've established myself as a seasoned senior customer service professional. My primary goal is to prioritize customer self-care and strategically reduce the cost per contact (CPC) to enhance the customer experience and drive organizational growth.As a Customer Experience (CX) specialist, I harness effective customer communication to boost revenue, satisfaction, and key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). My skill set covers conceiving, developing, and executing customer-centric communications across digital and traditional channels while efficiently addressing customer issues.Throughout my career, I've consistently demonstrated my proficiency in creating significant value, particularly in fast-growing and competitive environments. I thrive on transforming challenges into opportunities with a strong emphasis on thought leadership, tangible results, and team inspiration. My unwavering commitment to continuous learning and development underscores my dedication to excellence, and I'm determined to leverage my expertise for ongoing professional success.

Listed skills include Telecommunications, Call Center, Mis, Process Improvement, and 23 others.

Current workplace

Abhisar Bathla's current company

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Lyca Mobile Group
Lyca Mobile Group
VP & Head of Customer Experience || CX Visionary || Business Process Framework || Customer Communication || Customer Success || Revenue
london, greater london, united kingdom
Website
lycamobile.com
Employees
828
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Company profile
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8 roles

Abhisar Bathla work experience

A career timeline built from the work history available for this profile.

Vp & Head Of Customer Experience

Current
Lyca Mobile Group

Bengaluru, Karnataka, India

  • Head of Processes & Customer Experience at Lyca Mobile taking care of Retail, CS, Digital & Network.
  • Lead the Lyca Mobile's Customer Experience vertical, setting the vision, strategy and the processes to align with the company's objectives.
  • Build and manage a high-performing customer success team, fostering a culture of excellence, continuous improvement, and innovation.
  • Collaborate with cross-functional teams to ensure seamless customer journeys and achieve customer satisfaction, loyalty, and advocacy.
  • Establish and monitor key performance indicators (KPIs) to quantify customer satisfaction.
  • Conduct in-depth customer research and analysis, using feedback and sentiment from various channels to drive improvements.
Sep 2023 - Present

Gm Lead - Service Experience

Jio

Navi Mumbai, Maharashtra, India

Apr 2022 - Sep 2023

Dgm - Lead - Customer Experience

Jio

Navi Mumbai, Maharashtra, India

Oct 2016 - Mar 2022

National Head – Customer Communication, Prepay Retention & Up-Sell (Voice & Data)

Tata Teleservices Ltd

New Delhi Area, India

Apr 2015 - Oct 2016
Team & coworkers

Colleagues at Lyca Mobile Group

Other employees you can reach at lycamobile.com. View company contacts for 828 employees →

AY Alex Yale Alex Yale Colleague at Lyca Mobile Group London, England, United Kingdom, United Kingdom View → EZ Emma Zaleta Emma Zaleta Colleague at Lyca Mobile Group Toledo, Ohio, United States, United States View → PP Premkumar Palraj Premkumar Palraj Colleague at Lyca Mobile Group Bengaluru, Karnataka, India, India View → LM Lyca Mobile Lyca Mobile Colleague at Lyca Mobile Group Thane, Maharashtra, India, India View → DD Djeneba Diallo Djeneba Diallo Colleague at Lyca Mobile Group Brooklyn, New York, United States, United States View → MS Michel Sankarasivam Michel Sankarasivam Colleague at Lyca Mobile Group Naples, Campania, Italy, Italy View → NM Nouman Muhammad Nouman Muhammad Colleague at Lyca Mobile Group Strasbourg, Grand Est, France, France View → VV Victor Vadan Victor Vadan Colleague at Lyca Mobile Group Cluj, Romania, Romania View → RS Rahul Sharma Rahul Sharma Colleague at Lyca Mobile Group Norristown, Pennsylvania, United States, United States View → RN Rogash Navatram Rogash Navatram Colleague at Lyca Mobile Group London, England, United Kingdom, United Kingdom View →
4 education records

Abhisar Bathla education

General Management Program (For Executives)

Indian School Of Business

As a graduate of the executive development program, I am equipped with the necessary skills and strategies to succeed in complex.

FAQ

Frequently asked questions about Abhisar Bathla

Quick answers generated from the profile data available on this page.

What company does Abhisar Bathla work for?

Abhisar Bathla works for Lyca Mobile Group.

What is Abhisar Bathla's role at Lyca Mobile Group?

Abhisar Bathla is listed as VP & Head of Customer Experience || CX Visionary || Business Process Framework || Customer Communication || Customer Success || Revenue at Lyca Mobile Group.

Where is Abhisar Bathla based?

Abhisar Bathla is based in Bengaluru, Karnataka, India while working with Lyca Mobile Group.

What companies has Abhisar Bathla worked for?

Abhisar Bathla has worked for Lyca Mobile Group, Jio, Tata Teleservices Ltd, Aegis Bpo Services Limited., (An Essar Enterprise), and Bharti Airtel Ltd..

Who are Abhisar Bathla's colleagues at Lyca Mobile Group?

Abhisar Bathla's colleagues at Lyca Mobile Group include Alex Yale, Emma Zaleta, Premkumar Palraj, Lyca Mobile, and Djeneba Diallo.

How can I contact Abhisar Bathla?

You can use AeroLeads to view verified contact signals for Abhisar Bathla at Lyca Mobile Group, including work email, phone, and LinkedIn data when available.

What schools did Abhisar Bathla attend?

Abhisar Bathla holds General Management Program (For Executives) from Indian School Of Business.

What skills is Abhisar Bathla known for?

Abhisar Bathla is listed with skills including Telecommunications, Call Center, Mis, Process Improvement, Leadership, Business Strategy, Management, and Customer Service Operations.

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