• Develop new strategies and procedures to increase overall IT efficiency to support the best workflow system.• Upgrade and keep pace with new technology.• Assess infrastructure on a regular basis to ensure IT continues to meet necessary demands.• Ensure software, hardware, servers and networks run smoothly.• Responsible for the upkeep, configuration, and reliable operation of computer systems, servers, and data security systems.• Ensure the smooth deployment of new applications.• Repairing and replacing equipment as necessary.• Protect data from outside infiltration through encryption, secure data storage and other necessary means.• Coordinate the needs of IT requirements including the remote locations.• Configure internal systems.• Outlook, web mails management and Email management.• Diagnose and troubleshoot technical issues.• Upgrade the network infrastructure.• Install servers, devices and firewalls.• Train new system users and set up their accounts.• Update technical documentation.• Providing technical support across the company PAN India.• Troubleshoot and fix the issues related to emails, tally, server, hard disk.

CRM MANAGEMENT:• CRM Installation, customization and troubleshootingNetwork Management:• LAN and WAN configuration, management and troubleshooting• Cisco Router management• Managing FortiGate firewall• Access point management including configuration, monitoring and certificate authorizationServer/Desktop Management:• Server installation, configuration and troubleshooting(Windows, Linux, Tally and Saral)• Server virtualization with VMware• Maintenance of server services like FTP, IIS, LDAP• Desktop/Laptop management (Windows10, MAC OS and Ubuntu)• O365 management• G-suite management including security enforcement• BOX management• Open IAM management, configuration and maintenanceData Privacy and Security:• FIM implementation and monitoring• NAS storage maintenance for Data security with encryption• Certificate management and configuration. Enforcing end users for data and LAN authentication• Antivirus (ESET) implementation, configuration and monitoring. Taking necessary steps in case of virus detection Asset and Vendor Management:• Maintaining IT asset, tagging and reconciliation throughout all branches in different cities• Managing different vendors like ISP’s suppliers etc• Asset procurement including research of best price available and commercial processingScripting and Innovations:• To test and analyze new software’s and platforms and also to write CRM scriptsEnd User Management:• Desktop/Laptop OS installation and management, hardware maintenance, software installations and troubleshooting• Security policy implementation and management• TroubleshootingPlanning and Reporting:• Maintaining and managing various kinds of reports for deep down analysis and understanding of IT process.• Planning of new technology implementation for process efficiency• Organisation development planning for the year.• Project planning for the year• Disaster recovery planning

DATA MANAGEMENT:• To manage the entire database of Telecalling unit and also to sort and categorize the data. Data mining is also done in times of process needs. CRM MANAGEMENT:• Managing the CRM for all kinds of needs from Data Uploading till the dialing. Troubleshooting CRM issues, customizing CRM, Installation, Maintenance, Monitoring Reportika management and uptime is also the part of my responsibility.Network Management:• Managing telecalling unit’s LAN and WAN, which includes maintaining the routers, firewalls, switches, mux’s. Maintaining the network services such as DHCP and DNS. Managing access filtration, access points is also a part of the job. Overall network uptime is also a part of my responsibility.Server/Desktop Management:• Maintaining the IBM Linux server from its uptime to any software or hardware issues. Maintaining all the desktops on the Telecalling floor including troubleshooting all the software/hardware issues. Maintaining server services such as IIS, FTP, LDAP. Server virtualization and maintenance of clear OS.• Support and troubleshooting on windows and MAC OS including mobile devicesStock Management:• Maintaining all the IT stock and assets of Telecalling.Scripting and Innovations:• To test and analyze new software’s and platforms and also to write CRM scripts.Vendor Management:• Managing all the vendors such as DRISHTI, Telekonnecters, etc. for different requirements of the Telecalling process.Reports:• Maintaining and managing various kinds of reports for calling analysis and understanding of the process.

CRM management, Data analysis, Server and network troubleshooting, OS installations, Router management and Vendor management.

Taking care for the implementation of leased line (DLC, NPLC, MEIS, MPLS). Have to give support to the clients for any problems regarding Their connectivity. Have to troubleshoot complex issues and provide solutions to the clients. Have to manage complains, provide network uptime report, Coordinating with our backend, network team and osp team. Managing Routers, DXC, MUX are also part of my profile.

Work Giving all types of IT solutions to various types of clients, managing the Clients by giving on site support. I also gave network and system Support to various clients. Managing servers, active directory, routers,Switches are also catered to the clients. Managing internet connectivity, Firewalls, LAN,WAN and hardware was also my responsibility. Software management was also done like operating system, mails, tally and Customized software's.

Troubleshooting networking related problems,managing switches and Routers,and also troubleshooting system hardware problems.