Abhishek Agarwalla Email and Phone Number

Responsible to plan product roadmap and manage delivery for Customer Application across 47+ markets.

Responsible for Integration platform of Customer Development Application (Trade Promotion management) and associated systems (SAP ERP, BW, APO, S/4 Hana, Docusign, SharePoint, Pega, HighRadius, Azure DataLake, DocuSign, and other local tools).Have travelled to Dubai on business visa to conduct business meetings and implementation of projects.

Part of Go To Market (GTM) – Trade Promotion team. My responsibilities include:- Replace local Trade promotion Management (TPM) tools with a Global ACTPM Tool across Unilever markets. - Standardize TPM process and technology for seamless implementation across Unilever markets. - Collaborate with Business and Functional teams to gather requirements and deliver TPM Tools. - Currently, working on implementing ACTPM for Ireland, Nordics region, UK and Arabia. - Enhancing NRM process to manage customer business planning (to manage Trade terms and long term agreements) using ACTPM. - Managing team of consultants and vendor partners to deliver projects. Achievements –1. Implementation of ACTPM for multiple region - ANZ, DACH, Indonesia and UK. 2. Designed uniform template for European market reducing delivery time from current 1 year to 3 months.As part of this role, I have traveled to Australia and Indonesia multiple times on a work visa for business engagements, conducting workshops, and ensuring seamless implementation across markets.

Part of Go To Market (GTM) – Trade promotion team. My responsibilities incude:- Driving Engagement with business to understand promotion management & analytics requirement. - Designing and delivering Promotion Analytics & Optimization (PAO) implementation in Unilever. - Implementing Audit controls for TPM tools to ensure its compliance for SOX and financial transaction.- Contract and cost negotiation with vendor partners.Achievements:1) Roll Out of Promotion Analytics Optimization (PAO) tool in ANZ region. 2) Build framework to comply with financial audit controls. 3) Negotiated with suppliers to achieve ~20% reduction in overall contract cost.

Working as application owner for Trade Promotion Applications (OPSO program) managing vendor partners and support process. My key responsibilities are -1. Managing IT operations (as per ITIL principles)– support process, KPIs, governance, contracts and commercials2. Ensuring application meets Unilever business expectation and satisfaction3. Managing Vendor teams supporting the applications. 4. Ensuring smooth on boarding and transition of services.My key achievements are –1. Implementing new support model (layered based) to improve business satisfaction and cost reduction.2. Implementing Agile for Operations (KanBan) and DevOps.3. Achieving Service Improvements via automation to reduce team effort.

Worked in various cross-functional stints/live projects in period of 9 months-a) Information & Analytics - Created CCFOT dashboard using Tableau for South Asia countries.b) Supply Chain- Implemented Content Management system for Legacy & hierarchy applications. Worked towards optimization of SAP license.c) Customer Development & Marketing - Worked with various teams and vendor partner to create product master for humarashop (an HUL e-commerce initiative).d) Service Delivery (IT Services)-Worked with Service Introduction team to create Service model template for Core Connect & its capabilities bridging the gaps and dependencies.e) Application Services-Worked with vendor partner to understand functional & technical of the applications and reducing the ageing problem tickets.Apart from the above stints visited HUL factory, depot, and distributor, worked with sales-man for a day. Aimed towards understanding Business and IT operations and building leadership skills.