Abhishek Devlekar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

• Acting as a Team lead and direct point of contact to business users for IT Operations and support.• Providing desk side, remote, phone and email support to business users from India-ME region.• Creating incident tickets and own the problem through closure for those incidents that can be resolved without assistance.• Managing User management/Active Directory; creation of users, computers, groups, OU and applying policies.• Install, maintain and configure hardware and software systems according to company policies.• Monitor and control expenses within allotted budget.• Managing special IT-related projects and timely closure such as, OS upgrade to Windows 10; Yearly system replace/refresh cycle; and E-waste management.• Participating in change management meetings with HR and providing consultations to develop IT policies.• Conduct weekly review meeting with team and identify gaps to take corrective action.

Mumbai Area, India

• Executed an IT Administrator duties and aided network administration.• Supported and developed departmental processes, such as change management, incident management or problem management.• Escalation handling and supervision to IT associate team in providing first and second level support and user guidance by generating effective solutions.• Collaboration with Global support teams for organization project delivery such as introduction to O365, and Lotus notes to Outlook migration.• Develop monthly operational reporting against standards and establish Service Level Agreement (SLA) management approach.• Provide technical support to computing devices such as workstations, mobile phones, networks, servers and other computing platforms.• Perform the tasks of logging documents as well as maintaining history of records of critical and major production incidents.• Conduct regular training sessions with business users on new technology, software and network operations.• Vendor management and negotiations, maintain inventory tracking database for IT Assets and manage yearly system replace/refresh cycle.• Participation in critical business activities to reduce IT operational cost and to serve efficiently to the business.• Conduct weekly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites.

Mumbai Area, India

• Provide PAN India remote and telephonic support to the users of client HDFC Home loans.• Diagnose all hardware and software related issues.• Configuration of email clients like MS Outlook and Lotus Notes.• Troubleshoot user login failures.• Installation and configuration of VPN software (Aventail Tunnel).• Installation and troubleshooting of Printer and scanner connectivity issues.• Configuration of user profiles and define user specific Access Control List.• Securing systems against software vulnerabilities.