Abhishek Dubey Email and Phone Number

Supervise and monitor delinquency and collection of Paytm Post-paid accounts.Consistency of call monitoring for the collections Agencies to ensure company policies and procedures are adhered to as well as the RBI guidelines.Coach and Develop Collections Team to meet Company objectives and targets.In depth collections for all phases of delinquency from 1 day late to charge off, including recovery collections and managing bankruptcies,approving accounts for small claims.Work effectively with the Agencies manager and team and attend meetings to discuss monthly reports and collections performance.Collections of charged off accounts on a monthly basis to increase recoveries and to reduce net charge offs.Build trust respect and a commitment through communication and positive reinforcement. Provide innovative problem resolution management, serving as a primary point of contact for questions and concerns.Review accounts assigned to collectors where action beyond routine collection procedures is required and must be approved.Establish and maintain effective communication and collection procedures with member to resolve the delinquency of the account.Managed a staff of 55 collectors 5 supervisors and 2 Agency managers, reviewed work, performed reviews and coached staff on problem solving.Minimized delinquencies and recovered revenue by performing collection activities on 90+ days delinquent accounts.Reporting the Daily DRR & Target Achievement To ACM and ZCM.

Managing a Team of 12 To 15 Members and Ensure that all Key Metrics of performance .Institute creative & innovative rewards ProgramsPlan, schedule and coordinate the work Department to achieve state goalsMonitor Team Coverage of responsibilities and accurately track daily Attendance Build trust respect and a commitment through communication and positive reinforcement.HDFC Credit Card Collection Bucket X to 1.Managing The Clients Of Delhi , NCR And Haryana Region.Responsible To Deliver Target Given By organizationAdvising Debtors of The Possible Consequences of Non Payment.Communicating Via Telephone and Field Visit through Field Team.Securing Money from Debtors.Reporting the Daily DRR & Target Achievement To Managers.

Managing a Team of 12 To 15 Members and Ensure that all Key Metrics of performance .Managing RBL Bank North India Retails &mortgage From risk 0 to 90.Handled All Types Of Loan (LAP,LAPOD,BL,SBIL,PL,SPL).Follow up For Chronic Non contactable Customers.Responsible for preparing Reports on portfolios.Achieving on Time Targets.Keeping Administrative Up To date.Reporting any Suspected fraudulent activity to the Managers.

Handled SBI Credit Card From Bucket 1 and2(CD1,CD2)Making outbound collection calls to debtors.Reducing the outstanding debt owed to a company.Responding to telephone inquiries using standard scripts and procedures.Following up clients on previous payment arrangements.Negotiating settlements with clients.Maintaining appropriate and comprehensive records of all customer discussions.Reporting daily progress again targets to the TeamLeader.