*DATA RESEARCH AND MANAGEMENT*- Analysing/Managing data with Excel/Google sheets formulas & functions and SQL.- Searching/finding information on web about featured companies on Tradefox (our information platform).- Rectifying/correcting/updating information on our platform.- Market research and investigation.- Helping Marketing team in linked-in and emailing campaigns.- Approving and creating new data (companies and their employees profiles).- Helping in tradefox's virtual networking conferences which happens periodically.- Instructing and helping team with data related queries and task briefings.

OYO Rooms - Hotel industry physical verification process audit.- Managing & coordinating with the team located at various locations.- preparing excel reports to highlight issues and problem.- Analyzing the data on excel for status and completion of monthly audit cycle.- analyzing the performance of on-field auditors team with the help of excel formulas and functions.- Compiling and Consoling the data on excel.- Uploading data on google drive for client's access.- ensuring timely submission of reports to the clients by managing work pressure.- Training and briefing the new joiners about the process.- Preparing relevant documents on MS-word

- Recording sales and sales return from data panel to BUSY software.- Billing and invoicing.- Making purchase order on excel and other routine Excel Work.- Passing sale, purchase and journal entries in TALLY ERP software- preparing E-way Bills.

QUALITY ANALYST - BPO CALLING PROCESS- call monitoring/auditing on live and recording both.- Giving feedback to tele-callers (TC) on mistakes and appreciate on good work.- Ensuring that TCs are following the quality parameters properly.- Guide TCs to improve their convincing skills.- Taking quality sessions of new joiners to give overview of quality parameters.- Making observation reports on TCs and mailing mistakes to the concern depts.- control unethical and malpractices made by TCs and ensuring that correct information is being provided to the customers.

WHIRLPOOL CUSTOMER CARE- Taking Feedback to know the customer's satisfaction level for services provided and thereby approve monetary claims of service providers on the company (CLAIM AUDIT TEAM - CAT OUTBOUND CALLING PROCESS)- Making calls to take feedback from customers regarding small claims of service provider and maintain excel sheet for the same (SERVICE BENCH - OUTBOUND)

WHIRLPOOL CUSTOMER CARE- Handle customers queries, requests and complaints (INBOUND CALLING PROCESS)- Taking Feedback to know the customer's satisfaction level for services provided and thereby approve monetary claims of service providers on the company (CLAIM AUDIT TEAM - CAT OUTBOUND CALLING PROCESS)