Abhishek Joshi Email and Phone Number

I believe that Leadership, Vision, and Strategic Planning is the best path to achieving Professional Excellence. I am offering a diverse experience of nearly 19 years in leading cross-functional teams in Global Operations, Order Management, CTQ (Critical to Quality), Root Cause Analysis, Team Management, Inter-Team Coordination, and Solution Delivery Management. I have skills in constantly learning new technologies with time to enhance my skills and upgrade knowledge resulting in smooth client servicing, exploringmethods to prevent online frauds, and liaising with identity Access Management Teams. I have expertise in mapping client requirements, identifying improvement areas & implementing measures to maximize satisfaction levels.I have in-depth exposure to Dispute Management, and Process Expert while managing Transition activities for Processes by monitoring and ensuring smooth operations during the transition with timely delivery. I have delivered business solutions across the organization adhering to SLA, TAT, and work-process; supervised operations during process transitions, managed rework and escalations, honed abilities in coordinating across clients from various countries, and escalate as needed. I am proficient in achieving KPI by working Agile way on checking processes and received appreciation for transforming the necessary processes, tools, and environment.I have a specialization in End-To-End Process Management; devised and implemented innovative technological solutions, supporting business development needs and market growth at the global level. I have a strong ability to organize effectively, delegate responsibility, solve problems, communicate clearly, and have robust leadership skills, including time management.