Ø Gather data using Proc Sql in SAS EG and manipulating it according to requirement by usingExcel.Ø Extracting the Raw data information from server by running SQL query.Ø Extracting information for the calculation of Bank’s Valuation.Ø Tracking the trend of digital Campaign by using SAS EG & Excel.Ø Providing Insights to our Business Unit team.Recent ProjectsProject 1: Recharge Campaign for Digital BankingDescription:As per this Campaign, Cash back recharge offer was provided to 11 lakhs targeted customers and checking the behaviour of doing recharge through Digital Banking before the campaign, during the campaign and post campaign.Analytics Tools used: SAS EG, SQL and Excel Analytics Technique used: Data Exploratory AnalysisProject 2: ValuationDescription: As per this Campaign, Cash back recharge offer was provided to 11 lakhs targeted customers and checking the behaviour of doing recharge through Digital Banking before the campaign, during the campaign and post campaign.Analytics Tools used: Excel, Sql and SAS EG Analytics Technique used: Data Exploratory Analysis

 Working as a Operational Analystdesignated as Process Associate and providing support to RBS “Query and Investigation” team. Providing satisfactory resolution to UK customers through e-mail and letter. Focus on quality that we are delivering to our customer. Process Customer request like changing customer address, contacting number, email address, merging duplicate customer profile and removing/applying blocks on customer profile. Proper investigating Fraud cases related to Plastic, Non Plastic, Claims, Refund.  Need to amend on back office as per our customer request To resolve customer query with the best solution within time allotted. Investigate customer detail before resolving their problems.