BIHAR Significant Highlights:Presently designated as Area Service Manager in Bihar along with the compliances (Service & Process) as per SLAs' of OEM customer.My major project is GEE PEE with Six ASP's.Interacted with almost 6 Partners in entire Bihar (developed 6 partners since joining).Visited all the locations for audits, technical guidance, and advice about the areas where creativeness required as per Oems' requirement.Visited all location technical and… Show more BIHAR Significant Highlights:Presently designated as Area Service Manager in Bihar along with the compliances (Service & Process) as per SLAs' of OEM customer.My major project is GEE PEE with Six ASP's.Interacted with almost 6 Partners in entire Bihar (developed 6 partners since joining).Visited all the locations for audits, technical guidance, and advice about the areas where creativeness required as per Oems' requirement.Visited all location technical and non-technical guidance.Conducted Technical & Process Training for partners to increase knowledge base & adherence.Monthly review All Branches & Share the data to ASPs for KPI.Provided support to Sister concerns, Dealers, Resellers & End-users & Pre & Post Sales support to the Customer. Show less

My Major project is VOX mobile partner appoint and issue resolving.Visited all location technical and non-technical guidance.Conducted Technical & Process Training for partners to increase knowledge base & adherence.Monthly review All Branches & Share the data to ASPs for KPI. Provided support to Sister concerns, Dealers, Resellers & End-users & Pre & Post Sales support to the Customer.

 Presently designated as Team Leader in Bihar, Jharkhand along with the compliances (Service & Process) as per SLAs’ of OEM customer. My major project is Sony Ericsson with Two own L2A Plaza Service centres. Interacted with almost 15 Partners in entire Bihar, Jharkhand (developed 10 partners since joining). Visited all the locations for audits, technical guidance, and advice about the areas where correctiveness required as per Oems’ requirement. Coordinated with OEM… Show more  Presently designated as Team Leader in Bihar, Jharkhand along with the compliances (Service & Process) as per SLAs’ of OEM customer. My major project is Sony Ericsson with Two own L2A Plaza Service centres. Interacted with almost 15 Partners in entire Bihar, Jharkhand (developed 10 partners since joining). Visited all the locations for audits, technical guidance, and advice about the areas where correctiveness required as per Oems’ requirement. Coordinated with OEM customers like Sony Ericsson, Videocon, Micromax, for newly implemented process. Provided assistance to the MIS team to prepare MIS & Budget. Conducted Technical & Process Training for partners to increase knowledge base & adherence. Every location has certified Engineers and Coordinators for all the Telecom projects. Supported Partners & RT own centre to earn revenue bypassing the so called process. Monthly parts planning for smooth operations. Monthly review All Branches & Share the data to ASPs for KPI. Weekly Meet To Dealers & Distributor. Every Six Month Free service camp Conduct for Customers. Nominated for Best Service Camp Organise In East. Investigating and solving customer problems. Meeting with other managers to discuss possible improvements to customer service provided. Being involved in staff recruitment and appraisals. Training staff to deliver a high standard of customer service. Show less

designated as Team Leader in Bihar, Jharkhand along with the compliances (Service & Process) as per SLAs' of OEM customer.My major project is Sony Ericsson with Two own L2A Plaza Service centres.Interacted with almost 15 Partners in entire Bihar, Jharkhand (developed 10 partners since joining).Visited all the locations for audits, technical guidance, and advice about the areas where correctiveness required as per Oems' requirement.Coordinated with OEM customers like Sony… Show more designated as Team Leader in Bihar, Jharkhand along with the compliances (Service & Process) as per SLAs' of OEM customer.My major project is Sony Ericsson with Two own L2A Plaza Service centres.Interacted with almost 15 Partners in entire Bihar, Jharkhand (developed 10 partners since joining).Visited all the locations for audits, technical guidance, and advice about the areas where correctiveness required as per Oems' requirement.Coordinated with OEM customers like Sony Ericsson, Videocon, Micromax, for newly implemented process.Provided assistance to the MIS team to prepare MIS & Budget.Conducted Technical & Process Training for partners to increase knowledge base & adherence.Every location has certified Engineers and Coordinators for all the Telecom projects.Supported Partners & RT own centre to earn revenue bypassing the so called process.Monthly parts planning for smooth operations.Monthly review All Branches & Share the data to ASPs for KPI.Weekly Meet To Dealers & Distributor.Every Six Month Free service camp Conduct for Customers.Nominated for Best Service Camp Organise In East.Investigating and solving customer problems.Meeting with other managers to discuss possible improvements to customer service provided.Being involved in staff recruitment and appraisals.Training staff to deliver a high standard of customer service.; Significant Highlights:Taking care Authorised service centre of Sony Ericsson in Patna & Ranchi.Lead a team of 3 Engineers, 2 Coordinator & 1 Office Boy.Handled Patna & Ranchi branch in terms of Business Support and Tech Support.Executed Business Development, Administration, HR related activities & escalated Level 3 support from Level 2 Engineers.Provided support to Sister concerns, Dealers, Resellers & End-users & Pre & Post Sales support to the Customer. Show less