Goal: To drive the successful development and delivery of innovative products & features for Certinal eSignature solution that enhances customer experiences and drive revenue growth. At Certinal, I am leading following initiatives:1. Strategic roadmap planning2. Application of AI across Certinal products3. Integration initiatives with 3rd party applications4. Continuous product development and roll-out using Agile principles5. Customer experience management

Goal: To lead the Product Management function for Certinal eSignature solution with a persistent focus on strategy and addition of new features to meet the evolving needs of our customers.Roles and responsibilites:• Led a team of 20+ engineers using agile methodology, delivering high-quality PRDs, user stories in Jira, and effectively prioritizing features to meet product goals.• Developed and executed integration plans, built user journeys with A/B testing, and published a Salesforce app on SF AppExchange, enhancing customer experience.• Provided 24/7 support, prioritized bugs, and optimized automations, maintaining a 100% customer retention rate through superior customer experience management.• Managed cross-functional teams including Design, Marketing, and Sales to deliver on the planned product roadmap, ensuring alignment and timely execution.• Defined OKRs, tracked key metrics, and provided actionable insights to customer success teams, driving higher adoption and usage of product features.• Strengthened QA processes by implementing Test-Driven Development (TDD) methodologies, peak load testing, and conducting regular test case reviews to ensure product quality and reliability.

Project: To build MVP of Certinal eSignature Application Info: Certinal eSignature Application is a compelling alternative to 1st generation e-signature productsRoles and Responsibilities: • Built Certinal e-Signature solution from concept-to-launch enabling secured transactions & 100% Legal E-Signatures• Collaborated with audit firms to identify gaps and certify our e-Signature solution for achieving compliance with global standards• Provided 24/7 sustenance support and took proactive measures to remove customer apprehension on MVP• Trained 40+ professionals on product functionality and created assessment quiz for certifying Certinal usersPost the launch, I took the opportunity of internal transfer to Certinal Software Private Limited which is a wholly-owned subsidiary of Zycus Infotech Private Limited and is currently owning this product, thus responsible for all decision-making associated with this product.

As VP-PR of NITIE Toastmaster Club, I have been involved in all the promotional activities for this club via Social Media, and promotional drives across NITIE. Also, our club is open for joint meetings, Leadership Talk, etc. and will be happy to connect for such meetings.

Project Title: Impact of BPCL Acquisition by Saudi Aramco on Indian Oil MarketProject Description: This project was carried out to assess the impact of the acquisition on the Indian Oil Market. I considered multiple scenarios and tried to assess its impact over the next 2-5 years. Also, the Saudi Aramco business was studied thoroughly in areas of Marketing, Supply Chain, HR, and Finance.My Contribution:> Conducted Competitive Analysis using Porter's Framework for downstream business in Indian Oil Sector> Performed Comparative Analysis, Scenario Analysis & associated cost estimation post-acquisition by Saudi Aramco> Executed Quantitative & Qualitative analysis in the supply chain for each scenario & proposed future strategies> Delivered an end-to-end Impact Analysis Report considering multiple scenarios post-acquisition by Saudi Aramco

At JSL, I executed a market research project with a project title "Impact of COVID-19 on Stainless Steel Business focused on Customer Relations, Sales & Distribution, Credit terms, and other related aspects".Roles and responsibilities:> Studied the Impact of COVID-19 across 4 product category such as Consumer Durables in SS consumption > Performed As-Is Analysis on metrics such as On Time In Full, Dwell time. using Tableau dashboards> Conducted Primary Research & consultation with SMEs & key stakeholders to assess impact on SS business> Performed Benchmarking & Gap Analysis through vendor interviews to recommend best industry practices> Created a Roadmap for recovery addressing 4 major gaps via solutions like distribution by e-commerce, etc.

Project Name: Sustainability in Purchasing/ Green Procurement/ Circular EconomyProject Description: This project was carried out to explore the opportunities in Green Procurement and how it could benefit SMRC in the long-run. My Contribution:> Performed OEMs mapping to various Green Procurement Laws like ELV Compliance, RoHS, etc. & recommended best practices which SMRC could leverage to shift towards sustainable procurement> Developed working prototype of a Carbon Footprint Calculator as per the requirements of SMRC> Identified on-ground challenges & provided implementation plan for Sustainable procurement

Here, my primary role was to provide consultation to the client to achieve compliance with the regulatory requirements of different countries. There, I worked in the capacity of Project Lead and handled multiple clients across the globe.Some of the projects completed by me while at TCS:Risk assessment for the usability of medical devices for Johnson & Johnson- Enabled client in clearing ISO audit to comply with FDA regulations for 43 surgical instruments- Performed Risk assessment associated with the intended use and the effect of improper handling of devices- Attained 100% Customer Satisfaction Score in the post-completion survey of the project on UsabilityEstablishment of Design conformity and Creating Device Master File- Spearheaded design team on Design, Development, and Change control process for 23 suture family- Performed Finished Goods Analysis on the manufactured sutures to conform with existing standards- Tutored 24 associates on Design Control & 5 associates on Russian standard for metallic instruments- Achieved time savings of 4 hours/cycle in document review by creating standard procedure checklist- Awarded with Special Initiative Award for excelling in internal training provided on medical devices