Incident ManagementFollow ITIL incident management processes to promptly i respond to and resolve server-related incidents and outages. Prioritize and categorize incidents based on impact and urgency.Change ManagementAdhere to ITIL change management practices when implementing server changes or updates.Service Request Fulfillment:Handle service requests efficiently, such as user account provisioning, access requests, and software installations, in line… Show more Incident ManagementFollow ITIL incident management processes to promptly i respond to and resolve server-related incidents and outages. Prioritize and categorize incidents based on impact and urgency.Change ManagementAdhere to ITIL change management practices when implementing server changes or updates.Service Request Fulfillment:Handle service requests efficiently, such as user account provisioning, access requests, and software installations, in line with ITIL service request fulfillment guidelines."Active Directory ManagementCreate, manage, and maintain user accounts, groups, and organizational units (OUs). Implement and enforce Group Policies for security and configuration management.•Server Virtualization:Deploy and manage virtual servers using platforms like VMware vSphere or Microsoft Hyper-VPatch ManagementRegularly apply security patches and updates to servers to ensure system stability and security.■Monitoring and Performance TuningMonitor server performance, troubleshoot issues, and optimizesystem performance.Set up performance monitoring tools and generate reports.■Scripting and Automation:Create and maintain PowerShell scripts for automating routine tasks and administrative processes.Software Installation and Updates:Install and update server applications and software as needed.User Support and Issue Resolution:Provide technical support to end-users and resolve server-related issues promptly.Documentation:Maintain documentation for server configurations, procedures, and troubleshooting guides.■Collaboration and Communication:Collaborate with other IT teams and communicate changes or updates effectively.Stay updated on Windows Server technologies and share knowledge with the team.24/7 On-call Support (if required): Be available for on-call support and respond to server emergencies outside regular working hours. Show less