As the Finance and Accounting Portfolio Head, my role involves overseeing financial operations and strategies for clients across diverse industries like manufacturing, retail, and transportation and providing strategic recommendations to optimize financial performance by collaborating with teams across different delivery locations to streamline processes and drive efficiency.

Managing a portfolio of global clients with services delivered from multiple Infosys delivery centersResponsibilities include Strategic Planning: Develop and execute strategies for service delivery, aligning them with the overall business objectivesTeam Leadership: Lead and manage service delivery teams, providing direction, support, and guidanceClient Relationship Management: Build and maintain strong relationships with clients, understanding their needs, and ensuring the delivery of services that meet or exceed expectationsPerformance Metrics: Define and monitor key performance indicators (KPIs) to assess the effectiveness and efficiency of service deliveryQuality Assurance: Establish and enforce quality standards for service deliveryResource Management: Optimize resource allocation, including staffing levels, skills development, and technology utilization, to enhance service delivery capabilitiesProcess Improvement: Continuously assess and improve service delivery processesRisk Management: Identify and mitigate risks associated with service deliveryBudget Management: Develop and manage budgets for service delivery, ensuring cost-effectiveness while maintaining service qualityCommunication: Facilitate clear and effective communication between internal and external stakeholdersTechnology Integration: Stay abreast of technological advancements and integrate relevant tools to streamline service delivery processesContinuous Learning: Foster a culture of continuous learning within the service delivery teamsCompliance: Ensure that service delivery processes comply with industry regulations, legal requirements, and internal policiesCustomer Feedback: Collect and analyze customer feedback to identify areas for improvement and enhance overall customer satisfactionCrisis Management: Develop and implement contingency plans to address unexpected challenges or disruptions in service delivery

Global Delivery Leader managing finance transformation program and operations for second largest steel manufacturer in the world

Account Delivery Head - managing service delivery for a portfolio of clients within Manufacturing , Banking and Research Industry

Managing Service Delivery for Offshore and Nearshore Location

managing onsite service delivery

Responsible for handling customer escalations