Abhishek Mathur Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Responsibilities Handled● Developing Solid & trusting relationship between major ecommerce key clients andcompany.● Managing communication between Major key clients, NDR Team & also managingaccounts of couriers.● Meeting all client needs and deliverables according to proposed timelines.● Monitoring fraud, chargebacks, refused payments, etc. in PayPotal and also ensurerobust anti-fraud processes are in place, reporting fraud to authorities such as ActionFraud.● Ensuring adequate NDR management tools and processes are in place to enableefficient working across all online vendors & courier.● Being responsible for emergency planning in relation to shop website downtime,transport strikes, attraction closure, Bank Holidays, Christmas & New Year periodsand other external factors which may impact on customers’ ability to redeemproducts and therefore increase Customer Service volumes.● Resolving NDR issues and problems.

Subhash Nagar

A Takeaway Restaurant In West Delhi

Gurugram, Haryana, India

Responsibilities Handled● Developing a strong relationship with clients.● Supervising accounts to ensure sales increase.● Setting and tracking sales account targets, aligned with company objectives.● Resolving conflicts and providing solutions to clients on a timely basis.● Responsible for increasing the orders of all clients.● Managing Dossier for every client.● Responsibility to achieve NPS score every month from every client.● Working on clients SOW to increase the business of the company.

Gurugram, Haryana, India

Responsibilities Handled● Developing Solid & trusting relationship between major ecommerce key clients andcompany.● Managing communication between Major key clients, NDR Team & also managingaccounts of couriers.● Meeting all client needs and deliverables according to proposed timelines.● Monitoring fraud, chargebacks, refused payments, etc. in PayPotal and also ensurerobust anti-fraud processes are in place, reporting fraud to authorities such as ActionFraud.● Ensuring adequate NDR management tools and processes are in place to enableefficient working across all online vendors & courier.● Being responsible for emergency planning in relation to shop website downtime,transport strikes, attraction closure, Bank Holidays, Christmas & New Year periodsand other external factors which may impact on customers’ ability to redeemproducts and therefore increase Customer Service volumes.● Resolving NDR issues and problems.

Gurugram, Haryana, India

Responsibilities Handled● Warehouse management skills .● Shipment tracking and updating the customer on timely basis.● Organize shipments with branch offices, suppliers and customers.● Transportation arranging shipments.● Coordinating and Handling 3PL’s account.● Provided logistic advice and resolved shipments problem promptly.● Responsibility to adhere all SLA’s & TAT’s.● Reduce customer escalations by monitoring the queries and taken care withintime.● Monitoring the process KPI’s and working on their improvements at all levels.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, B

Education record