• Acted as a Defect manager - led defect triage and prioritization in UAT with seniorstakeholders and technology venders, accelerated the defect resolution and generatedweekly reports.• Acted as a Business Analyst - supported client in business readiness plans, producedChange Impact Assessment, Process Repositories and other resources for staff/end-users.• Produced Training materials (i.e. Feature Guides, SOPs, Walk-throughs, Handbooks) tosupport client in testing and… Show more • Acted as a Defect manager - led defect triage and prioritization in UAT with seniorstakeholders and technology venders, accelerated the defect resolution and generatedweekly reports.• Acted as a Business Analyst - supported client in business readiness plans, producedChange Impact Assessment, Process Repositories and other resources for staff/end-users.• Produced Training materials (i.e. Feature Guides, SOPs, Walk-throughs, Handbooks) tosupport client in testing and training.• Led Post Go-Live Support (PGLS) with clients and SRE team, daily check-ins with changechampions and managed defects/incidents using JIRA projects. Show less

• Responsible for Portfolio Management, Stakeholder management and Sales for a given cluster of bank branches, bringing revenue from key sources - New Business, Renewals, Upsell & Riders.• Ensuring maximum activation of sales resources and improving channel productivity through sales enablement and training.• Responsible for designing and execution of incentive schemes & objectives for sales force along with managing front line sales career progression framework

• Led pilot project on 'referral model' for corporate accounts resulting in 20% MoM increase in salary accounts across multiple corporates in India. • Redesigned marketing comms and enhanced customer acquisition process leading to streamlining of processes for workforce, resulting in uptake in productivity and reduction in customer complaints.