Abhishek Saha Email and Phone Number

4+ years of Industry Experience in the Enhancement and Production Support Team of EDI Logistics, Infosys Ltd. Skilled in Agile, Unix, SQL, EDI, IBM WTX, Axway B2Bi, Customer Service, Production Support, Incident, Problem and Change management process.Experienced in direct client facing roles as Offshore and Onsite Team member. Working as Subject Matter Expert SME and Technology Lead to understand client project requirement and assimilate input from trading partners and back end financial applications to prepare logical documentation for various customer enhancement projects.My key responsibilities are as below:• Preparation of logical Maps • Analysis of critical Trading Manager and Map Failures• Creating and resolving critical client Incidents with root cause in ServiceNow Tool• B2Bi monitoring in Axway Software• Worked both in the 24x7 Production Support and Enhancement side• Skilled in Git, Unix, Jenkins• Completed various certifications on logistics and supply chain management• Actively involved in training and mentoring new joiners and other team members• Received the Insta Award for map implementation and on time delivery• Received the Rising Star Award• Received multiple SME and client appreciations