In my role as a Infrastructure Team Lead | Microsoft 365 Administrator, I specialize in managing Exchange Online, Endpoint Security, and Active Directory to optimize and secure digital environments. My responsibilities include:Remote User Support: Offering timely and efficient technical assistance to remote employees, ensuring uninterrupted workflow by resolving hardware, software, and network-related issues.Remote Troubleshooting: Diagnosing and resolving network connectivity, software conflicts, and hardware problems remotely, minimizing downtime and enhancing system performance.VPN Management: Setting up and maintaining secure VPN connections, utilizing IPSec and tunneling protocols to enable safe remote access for both employees and external partners.Hardware Support: Providing comprehensive hardware support, diagnosing and resolving issues with computers and peripheral equipment to sustain seamless operations.IT Asset Management: Implementing effective IT asset tracking and management tools to monitor hardware and software inventory, ensuring compliance and optimizing resource allocation.IT Infrastructure Management: Overseeing the complete IT infrastructure, optimizing network performance, and bolstering system reliability through proactive maintenance and strategic upgrades.Documentation: Capturing pertinent technical information, including site schematics, system problems, resolutions, and knowledge base content to facilitate future troubleshooting.Technical Research: Conducting in-depth research on system upgrades to evaluate feasibility, cost, time requirements, and compatibility, ensuring informed decision-making.By blending technical expertise with strategic problem-solving, I contribute to seamless digital operations and empower teams to achieve their goals effectively.

Working in Digital department of Lamizor Retail Pvt. Ltd. Providing Product and Application Support.Reporting Bugs and issue to Product Team, and continuously taking follow-up till closure.

Worked for UP Police a client of NIIT. Guide and train my subordinates on a customized software.Providing initial level network & equipment support to the end- user. Incident ticket log, assigning to concern team if necessary & continuously taking follow-up till closure