Position holder will be an individual contributor.Build and manage productive, professional relationships with clients.Get all the information about the current processes that the business follows. The idea behind the process analysis is to identify areas that need improvement. Dig in depth and research the market thoroughly to understand what other people in a similar domain are doing. It will help you see where you are behind. Get up-to-date information and data related to the organization to create research-based plans for company growth. The idea is to ensure the strategies that you prepare are well-researched and fact-based. Ensure clients are using and deriving benefit from IndiaMART.Ensure products/services in client's e-catalog are accurately defined.Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets.Systematic follow-up and time-bound closures.Prompt resolution of complaints.Daily 4-5 in person meetings (F2F) with clients onsite.

To develop and execute strategies to increase company sales and profits. They identify profitable business opportunities, secure business wins and sometimes lead teams.

Creating a presentation, providing details about the required improvements and how to execute them. Moreover, the business analyst would present it in front of the board, staff, and every person directly involved with the change. Organize staff training to ensure everyone is ready to adapt to the changes and incorporate them into the system smoothly. They convince the stakeholders to nod yes to the changes and work with the senior management and other professionals. Test the changes to ensure that strategies work fine and give the expected results.