o Leading and overseeing a diverse team of 20+ members, responsible for delegating tasks and optimizing resource allocation across a global workforce of 650+ individuals.o Generating comprehensive reports on productivity, quality, turnaround time (TAT), and efficiency metrics, utilizing data-driven insights to optimize project performance.o Developing and implementing automated tools and processes to streamline data collection, report generation, and dashboard creation, enhancing operational efficiency and reducing manual workload.o Spearheading transformative projects resulting in significant annual cost savings of INR 10 million through the optimization of full-time equivalent (FTE) resources.o Designing and implementing pre-check mechanisms to minimize reporting errors and ensure the accuracy and integrity of generated reports.o Driving continuous improvement initiatives to enhance process efficiency, quality, and effectiveness, leveraging innovative solutions and best practices.o Collaborating cross-functionally with stakeholders to identify opportunities for process optimization, cost reduction, and performance enhancement.o Providing leadership, guidance, and mentorship to team members, fostering a culture of excellence, collaboration, and continuous learning.

Solution Designing expert. I lead People Supply Chain Management Teams and help them enhance their and their client's working experience with customized Tools, Reports, Trackers, Dashboards. Build various Automated solutions to have automated reports at regular intervals to analyze the trend timely and take appropriate decisions for clients. Lead a group of people, help them learn technologies and implement them in their routine job.

Lead a small group of VBA Developers and helped the team and clients in Initiating new processes with the business teams. Empowered the business teams with customized tools and reports.

Worked with Reporting team to publish reports timely. Supported them with automating their excel dashboards using vba programming.

Worked for the billing and sales department of AT&T. Troubleshoot online account issues. Team Handling and train new Joiners. Streamlined sales and customer support process with CSat score calculators, KPI Reports and Sale Management Dashboards.

It was a recruitment process for Marriott Hotels, where I had to screen CVs of the applicants, share them with the Hiring managers, follow up their interview schedules, create offers, follow up background checks and hire candidates. Supported the team with KPI Dashboards and data capturing solutions to track screened CVs by the team.