• Achieving monthly spare parts and workshop sales targets.• Managing daily operations efficiently to uphold service standards.• Conducting inventory management and forecasting to optimize resources.• Implementing monthly service marketing strategies to drive business growth.• Ensuring adherence to all key performance indicators (KPIs), such as revenue targets, vehicle flow targets, CSI, retention, outstanding, Service Quality Standard (SQS), Parts Operation Standard (POS), Non-moving liquidation, Spare parts ideal standards (MC Analysis), etc.• Formulating comprehensive annual business plans to guide strategic initiatives.• Generating detailed reports encompassing all KPIs and participating in monthly reviews.• Providing training and development opportunities for dealer employees to enhance skills and knowledge.• Overseeing seamless MIS operation and leveraging data analysis for informed decision-making.

1. Conducted market research to identify customer needs and preferences, contributing to the development of effective marketing campaigns.2. Assisted in developing marketing strategies and collateral, including social media content and event planning.3. Collaborated with other departments to gather data and insights to inform marketing strategies.4. Analyzed and reported on the success of marketing campaigns and initiatives, using data to identify areas for improvement.5. Assisted in managing the company's social media channels, resulting in a 20% increase in engagement.This experience provided me with valuable skills in market research, campaign development, event planning, and social media management. It also allowed me to work collaboratively with other departments, gaining a better understanding of the overall business operations.

1. Manage the daily operations of the hub 2. Oversee and manage the delivery staff3. Implement and maintain standard operating procedures in hub facilities4. Manage and support hub recruiting efforts, delivery staff administration5. Maintain control of the COD process and oversee delivery staff compliance and accurate reconciliation of cash.6. Lead the troubleshooting efforts from hub, solve problems as they occur and ensure service integrity

• Coordinated with the backhand team members of the company for providing feasible & quick solution to customer.• Trained junior engineers and technicians in the proper operation and maintenance of the equipment’s where required.• Supervised and managed the team members for better operations & services to the customers.• Developed the ability to read, understand, perform, and explain activities based on technical drawings.• Carried out routine maintenance, servicing and breakdown repairs of TATA vehicle, primarily on customer sites but occasionally in the company service workshop.• Supported installation, commissioning activities, field troubleshooting and upgrade campaigns.• Provided detail technical reports services on specific product or customer issues. Occasionally developed and manages field troubleshooting guides, techniques and upgrade campaigns.• Trained service personnel on equipment operations by combination of a formal written and verbal presentation at workshop, and the job training at customer sites.• Complied and reviewed reports of warranty problems and technical problems back to the manufacturing company using the Complaint Investment Report (CIR) report.• Managed travel and expense reports for department team members.

• Evaluated repair and maintenance of six 250 MW turbines, pumps, penstocks, butterfly valves and inspected using non-destructive testing method (dye test, x-ray test).• Explored load distribution, controls and running of hydropower operation. • Learned about electro-mechanical system including turbine, cooling system,different hydraulic systems associated with hydro power plant.• Prepared detailed work reports, presentations and updates on the bi-weekly work progress to supervisor.

• Involved in the quality control of the manufactured bus by general inspections to analyze areas of maximum defects or error during manufacturing and assembly of parts.• Documented reports and suggestions for process improvement to my immediate supervisor.• Gained overview knowledge about the different workstations in the Automotive Company.