Abhishek B. Email and Phone Number

- Engaged customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs e.g. everyday banking, retail investments, lending solutions, home financing including business-for-self applications, estate planning, high net worth referrals and small business solutions- Supported customer transactions needs based on customer traffic.- Engaged customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.- Addressed questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.- Applied the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.- Made credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.- Acted as a key member of a collaborative and versatile branch and market team.- Probed to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.- Took the initiative to find creative approaches that make each customer’s experience feel personal.- Contributed to business results and the overall experience delivered in the branch.- Maintained current knowledge of personal banking products, practices, and trends and integrates into customer conversations.- Identified and reports suspicious patterns of activity that are suspected to be related to money laundering.

- Delivered exceptional service to BMO customers and prospects. - Identified customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. - Worked collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.- Collaborated with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.- Assisted clients in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.- Supported operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).- Followed through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.- Partnered with loan and mortgage specialist, financial advisors and Financial planners to clients with optimal financial solutions.- Processed invoices and checks and maintained daily cash logs and deposits.- Devised targeted solutions for various customers, including deposit, lending and investment services.- Created detailed financial models and applied analytical tools to facilitate variance analysis.- Estate planning and Preapproved lending for various clients

1. Assisted clients with large Debt by conducting Financial Assessments and Proposing solutions such as Debt Restructure (Debt Consolidation), Reage, Settlement, Stabilize/Roll-Back and Cure to address Debt management, Repayment and ranked among top 5 percentile for performance.2. Conducted Research and answered questions regarding account status, assisted as a personal Financial Advisor over the phone and took ownership of fiduciary responsibility for the bank.3. Assist clients by proposing solutions to address Debt management4. Research and evaluate the loan applicant’s financial status, references, credit and ability to repay loan5. Review, update and document Client’s credit and loan files6. Provide debt management and loan repayment solutions and support to clients with research and evaluation of financial position.7. Maintain current credit and loan files and prepare statements.8. Assist customers with loan repayments by negotiating and planning appropriate actions for both consumer and business accounts.9. Provide telephonic account status information, financial advice, and administrate financial assessments, ensuring consistently high level of accuracy and excellent customer service.10. Communicate clearly with debtors and manage correct program placements after assessment.11. Utilize skip trace to source additional customer contact information.

1. Maximised customer satisfaction by achieving high volume call per hour rate.2. Saved and enhanced company profit margins by continuously improving operational activities.3. Identified opportunities to leverage expert recommendation to clients to achieve targets and KPIs4. Deliver exceptional customer service responding to client queries and addressing arising challenges promptly with suitable solutions for mutually beneficial outcomes.5. Provide personalised advice to customers regarding financial planning and appropriate investment product choices.6. Optimise customer retention with consistently high level of service and strong interpersonal skills.Identify areas of potential improvement in processes and systems.7. Execute efficient cost-saving initiatives.8. Administer day-to-day quality assurance and control program, such as conducting on-site evaluations, performing internal audits, and steering customer surveys.Ensure accurate and current data management and documentation9. Saved and enhanced company profit margins by continuously improving operational activities.

1. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.2. Performed effective demos and presentation to customers to understand customer needs and requirements for their lawn.3. Worked with Door-to-door and Inbound Sales team to sell Trugreen lawn care services such as Truhealth, Trucomplete, Trumaintainence and other service upgrades for current and next season.4. Closed highest number of sales amongst the Sales Team in the Region.5. Researched the accounts of existing customers to sell service upgrades.

1. Negotiated optimal pricing, freight and delivery rates, and payment terms to meet and exceed sales goals.2. Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.3. Improved customer satisfaction ratings by addressing problems with accounting, billing, and service delivery.4. Directed sales for broad range of product offerings, such as billing software and application sales, subscription sales, key account management, service upgrades, and technical sales.5. Promoted products, preparing and presenting engaging and polished presentations with expert knowledge of products and services.6. Researched and performed favorable competitor comparisons.7. Developed and fortified lucrative relationships with clients based on accurate price quotes and customer-centric terms.8. Ensured the delivery of outstanding service to client through providing managerial support to operations team during their installation and collaborating with project managers.9. Championed productive and positive work environment.

https://www.facebook.com/KhayeJaoOfficial/1. Worked closely with the social media teams on the social media marketing activities to generate campaigns and promote food delivery services online.2. Identified new prospects looking for food delivery and closed the deal with them for Food delivery services.3. Provided administrative support and maintained relationships with existing clients4. Conducted copywriting and created campaigns for email marketing and Google ads.5. Designed and handled social media post for social media marketing.6. Handled day-to-day management of content and search campaigns including keyword generation, ad copy writing and Google analytics.