• Interacting with clients to gather define/clarify their requirements.• Preparing reports on various campaigns/events run by Microsoft on global level leveraging different cubes/dashboards maintained by Microsoft.• Executing successful pilot project initiative from conception to completion, resulting in landing of multiple projects with the team.• Trained and coached 5 other associates to deliver results.• Perform peer review for day-to-day activities for other team members.• Managed and facilitated User Acceptance Testing (UAT) sessions for clients, ensuring thorough testing of software applications and systems to meet client requirements and expectations.

• Data Extraction and Modification using tools like MSSQL, Microsoft Excel.• Mining data from IPV/OPV tables & Field BI Sales data of MS marketing events and campaigns basis strategies like E-mail/T- mail/D-mail.• Managing Microsoft Dynamics CRM data from different sources like MSX and CRM.• Interacting with clients to gather define/clarify their requirements. Also, recommending relevant business solutions & strategies to them.

Data Management • In depth analysis of Microsoft’s global revenue data using relational databases.• Catering to data change requests from Microsoft partners.• Root Cause analysis in case of discrepancies and working closely with client partners to eliminate them.• Defining and setting up internal quality checks to establish control.• Proactively identifying gaps in revenue numbers and following the process to rectify the same.• Validation, confirmation & preliminary analysis of global revenue and coordination with respective support teams to close the client’s requests within SLA.Client and Operations Management • Managing Customer relation by interacting with Partners and Stakeholders.• Adept in working closely with global clients to gather requirements and delivering analysis.• Handling day to day operations for multiple work streams and addressing the blockers to deliver results.• Assisting in the alignment of the resources and providing guidance/training to the team members.User Acceptance Testing (UATs)• Testing the template changes on the UAT environment for any modification.• Ensuring the feasibility of the process changes to eliminate rework and reduce the cost.• Maintain document control and ensure process is followed for changes due to improvements.• Analysing and phased testing in accordance with sampling plan.

• Interpreting client requirements and designing effective business processes.• Handling ad hoc projects and queries of customers.• Streamlining operations and stakeholder management: Managing the orders and feedback from customers, cross functional interaction with internal and external stakeholders for forecasting.

• Handling client acquisition and retention across India.• Development and implementation of new sales strategies.• Maintaining the database of each client and their requirements.

• Handling client acquisition and retention across Maharashtra and MP region.• Development and implementation of new sales strategies.• Maintaining the database of each client and their requirements.