Abhishek Ghai Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Project 1 – DevOps• Supported and maintained infrastructure and CI/CD platforms, leveraging DevOps, SRE, and Agile methodologies.• Administered Linux systems (e.g., Ubuntu, RedHat) and performed command-line system administration using Bash, VIM, and SSH.• Experience with AWS services including EC2, EBS, S3, RDS, ELB, Auto Scaling, and CloudWatch.• Created and modified security groups based on requirements.• Monitored and analyzed infrastructure performance using standard… Show more Project 1 – DevOps• Supported and maintained infrastructure and CI/CD platforms, leveraging DevOps, SRE, and Agile methodologies.• Administered Linux systems (e.g., Ubuntu, RedHat) and performed command-line system administration using Bash, VIM, and SSH.• Experience with AWS services including EC2, EBS, S3, RDS, ELB, Auto Scaling, and CloudWatch.• Created and modified security groups based on requirements.• Monitored and analyzed infrastructure performance using standard tools like Grafana, Prometheus• Developed and maintained CI/CD pipelines with Jenkins, Git, and Maven. Proficient in using GIT for version control.• Written scripts in bash and Python for CI/CD pipeline automation and routine task elimination.• Automated configuration management with Ansible, reducing manual intervention.• Leverage Docker (including Dockerfile creation) for containerization and manage application deployments, scaling, and management through Kubernetes.• Maintained and monitored different Pods and services in EKS Cluster.• Proficient in writing infrastructure as code using Terraform to create resources in AWS.• Applied sound troubleshooting mechanisms to identify root causes and implement strategic solutions.• Solid understanding of the Software Development Life Cycle and Software Test Life Cycle.Project 2- Litmos Operations• Managed the complete lifecycle operations of cloud products, including provisioning and decommissioning.• Automated the onboarding process to streamline delivery, utilizing Salesforce for order booking, server installation, user creation, and customer deliverables.• Monitoring of web development projects in Agile.• Partnered with the Engineering and Product team on identifying and resolving interface issues.• Being an SME, skilled in identifying and resolving interface issues, coordinating quality testing, and ensuring high customer satisfaction.• Experienced in logging defects, tracking progress with Jira. Show less

Bengaluru, Karnataka, India

Project 1 – DevOpsSupported and maintained infrastructure and CI/CD platforms, leveraging DevOps, SRE, and Agile methodologies.Administered Linux systems (e.g., Ubuntu, RedHat) and performed command-line system administration using Bash, VIM, and SSH.Monitored and analyzed infrastructure performance using standard tools like Grafana, Prometheus.Established and maintained SLOs, SLIs, and SLAs to ensure high availability and reliability of services.Conducted technical… Show more Project 1 – DevOpsSupported and maintained infrastructure and CI/CD platforms, leveraging DevOps, SRE, and Agile methodologies.Administered Linux systems (e.g., Ubuntu, RedHat) and performed command-line system administration using Bash, VIM, and SSH.Monitored and analyzed infrastructure performance using standard tools like Grafana, Prometheus.Established and maintained SLOs, SLIs, and SLAs to ensure high availability and reliability of services.Conducted technical analysis, troubleshooted complex incidents in production, and managed tasks using the Jira ticketing tool.Ensured environment stability and reliability through sound operational practices.Written scripts in bash for CI/CD pipeline automation and routine task elimination.Utilized Confluence pages to track alerts and documented all new issues along with their troubleshooting steps.Experience with AWS services including EC2, EBS, S3, RDS, ELB, Auto Scaling, and CloudWatch.Leverage Docker (including Dockerfile creation) for containerization and manage application deployments, scaling, and management through Kubernetes.Project 2 - SuccessFactors OperationsWork closely with Project Managers to prepare Requirement Documents (BRD) and Technical Design Documentsfor SuccessFactors (SF) products.Coordinate the testing of end-to-end products to ensure quality standards are met at the customer end.Manage the product configuration process for various SF products (BIZX, JAM, ONB, LMS, RMK, WFA, RPOS).Engage with different teams (Product Engineering, Prod Ops, SPC team) to triage issues and improve product quality.Expertise in setting up product instances manually and with automation processes. Mainitained the team's provisioning accuracy rate and resource balancing reinforcing the overall activations queue during times of high volume influxes.Manage the provisioning and decommissioning of tenants for SF products. Show less

Bengaluru Area, India

Dubai, United Arab Emirates

Bengaluru Area, India

Bengaluru Area, India

Master Of Business Administration (Mba), Human Resources Management And Services

MBA - HR

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering

B.E - Electronics and communication

12Th Std

10Th Std