Abhishek K A Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Handling Credit Card Collections from Bucket 5 to Recovery..

Bengaluru Area, India

• Administered the agency operations including activities related to manpower training, agency pay-out processing, agency deposit delays & receipt management• Identified pain areas of customers and recommended process corrections to reduce churn• Drove Operational Excellence by adhering to the Standard Operating Procedures and complying with TRAI (Telecom Regulatory Authority of India).• Facilitated Churn Management by tracking count of reconnection against allocation count• Coordinated for completion of audits as per internal & external audit parameters of the TRAI & CAS compliance • Steered loyalty activities for zonal post-paid customer base and managed collection from 60-90bkt & 90+bkt• Extended support in zonal collection process implementation at Service outlet and agencies• Worked towards channel partner profitability to increase their profitability in the business month on month.

Bangalore

• Managed SBI CARD recovery portfolio for Bangalore. SBI Card is a joint venture between State Bank of India and GE Capital.• To manage the day–to-day planning, operations and problem-solving of a Collection Agency.• Responsible for delivery of team targets as rolled out monthly.• Ensuring that business objectives on all the parameters i.e. Plan targets, Compliance metrics are met • Monitoring agency & FOS level productivity and Ensuring timely audit of vendor processes for respective agency through SVCL.• Usage of technology to drive performance metrics for respective agency.• Ensuring timely raising of vendor bills/provisions for respective agency.• Timely sharing of performance and portfolio analysis with respective Regional Manager.• Ensure FOS cape management.• Ensuring Team's performance and compliance adherence as per policy. Provide one-on-one feedbacks for improvement.• Team Management, including all day to day issues, team Motivation, grooming, and training.

Bengaluru Area, India

• Managing TATA Motors Finance X-Bucket Commercial & Personal Vehicle Collections for Bangalore.• Reporting to State Head Collections e-next payroll, working as Team Leader for 17 Field Collection executives of E-next Financials Ltd.• Taking reviews from Team members, allocating cases to them, setting target and objectives.• Taking care of X-Bucket Collection of entire TATA Motors Finance Ltd Branch and Handling team of 17 members.• Assisting in the interview and Recruitment and retention of Team members.

Bangalore

Bachelor Of Commerce (B.Com.), Accounting And Finance

Puc, History